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At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Join our team as a Field Auto Adjuster and make a real impact on the auto claims process! In this role, you’ll be on the front lines, writing estimates directly at customer homes, repair shops, or tow yards, and ensuring a smooth and efficient claims experience. You’ll engage in a variety of interactions – whether face-to-face, virtual, or written – as you assess damages and finalize estimates with both customers and repair shops.
With a dynamic range of tasks including repairable estimates, total loss assessments, and virtual inspections, no two days are the same. If you’re looking for a fast-paced and rewarding role that offers both variety and challenge, this is the perfect opportunity for you.

Preferred Qualifications

• 18+ months’ experience in auto collision estimating using CCC One

• Proficient written and verbal communication skills to effectively interact with customers

• Strong attention to detail and ability to write precise and comprehensive estimates

• Comfortable with utilizing technology and various platforms for claims processing

• Excellent time management and organizational skills to manage multiple assignments effectively

• Valid driver's license and willingness to travel as part of the job requirements

A day in the life of the Field Adjuster, and what it takes to do the job!

• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 

• The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 

• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 

• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 

• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 

Work Location

• This position is a field-based role. To be eligible for this role, you must be located in the following locations: Cincinnati, OH

• This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses

Company Car

• Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Please note, you may be required to attend 2 weeks of training held in person at our Dallas, TX office.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets

• All required licenses will need to be obtained within 60 days of hire

• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings: 

• Competitive salary based on experience and qualifications

• Medical, dental, and vision coverage

• Allstate pension plan and 401(k) savings plan

• Ayco financial coaching 

• Spring Health mental and emotional wellbeing resources

• Paid parental leave

• Adoption reimbursement 

• Paid time off

• Tuition reimbursement 

• Wellness incentives

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

This position is not available for residents of Washington, California, Alaska, and Hawaii.

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Skills

Compensation

Compensation offered for this role is 60,000.00 - 117,700.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.