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Advanced Technical Support Supervisor Jobs Near Me

TEKsystems

Tier 2 Technical Support

Columbus, OH

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

TEKsystems

Tier 2 Technical Support

Columbus, OH

$30 - $35/hr

Join a Team That Keeps Critical Technology Running We're seeking a Tier 2 Technical Support Specialist to provide advanced technical support and incident management for a fast-paced enterprise ...

TEKsystems

Technical Support Tech I

Columbus, OH

$22.65/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ... Typically reports to a supervisor or manager. Skills electrical, hvac Top Skills Details electrical ...

TEKsystems

Technical Support Tech I

Columbus, OH · On-site

$22.65/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ... Typically reports to a supervisor or manager. Skills electrical, hvac Top Skills Details electrical ...

TEKsystems

Technical Support Tech I

Columbus, OH · On-site

$22.65/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ... Typically reports to a supervisor or manager. Skills electrical, hvac Top Skills Details electrical ...

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Advanced Technical Support Supervisor information

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How much do advanced technical support supervisor jobs pay per year?

As of Sep 13, 2026, the average yearly pay for advanced technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.
Advanced Technical Support Supervisor jobs near you
A map of the United States highlighting the number of Advanced Technical Support Supervisor job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Advanced Technical Support Supervisor job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Technical Support Specialist (Clinical Workflow & Parts Support)

Canal Winchester, OH • On-site

RXinsider LTD.
Marketing • 11 - 50 employees
Learn more about RXinsider LTD.external

Other

Posted 12 days ago

Job description

Capsa is welcoming applicants for a Technical Support Specialist. This position is the advanced technical support role within Clinical Workflow & Parts Support. The TSS owns the cases that exceed T1.5 scope: complex troubleshooting, multi-symptom diagnostics, repeat-issue resolution, and cases requiring deep product knowledge. This role is the technical anchor of the frontline support model. The TSS is expected to resolve cases without defaulting to Field Service or Engineering, document with the rigor required for product feedback and quality reporting, and coach the TSG layer through case-side guidance and knowledge contribution. The TSS operates with strong judgment on escalation, customer risk, and cross-functional trade-offs, and reinforces the standards that make Capsa Service a market differentiator.

As Capsa’s Technical Support Specialist, your contributions to the team will include the following:

PURPOSE
  • Resolve complex technical cases at the frontline, reducing dependence on Field Service dispatch and Engineering escalation.
  • Provide the technical depth the TSG layer relies on for coaching, knowledge, and case-side guidance.
  • Drive down repeat issues and time-to-resolution through disciplined diagnostics and documentation.
  • Feed clean technical signal into Product, Quality, and Engineering on recurring defects and customer-experience issues.
Summary of Essential Responsibilities:
  • Advanced Technical Troubleshooting (T2 Scope)
  • Case Management & Documentation
  • Escalation, Field Service & Engineering Partnership
  • Customer Experience
  • Coaching & Knowledge Contribution
  • Cross-Functional Coordination
  • Continuous Improvement
  • Other duties or special projects as assigned
Success Measures
  • SLA attainment on T2-scope cases
  • TTTR (time to technical resolution)
  • First contact resolution within T2 scope
  • Repeat-issue rate on assigned product lines
  • Field Service dispatch rate on cases owned by the TSS
  • Escalation quality and timeliness into Engineering / Product
  • Aged case count and aged-case reduction
  • Case documentation quality
  • Customer feedback on personal interactions
  • Knowledge base contributions
  • Coaching impact on TSG team members

What we ask of you:

Qualifications:
  • Deep technical troubleshooting skill across complex hardware and/or software systems.
  • Structured diagnostic discipline; resolves to root cause rather than symptom.
  • Strong written and verbal communication; able to document with the rigor that product, quality, and complaint workflows require.
  • Sound judgment on escalation, customer risk, and Field Service dispatch.
  • Calm presence in high-stakes customer situations.
  • Ability to coach peers through case-side guidance without holding supervisory authority.
  • Comfort working in a case management system (Salesforce or equivalent) at an advanced level.
  • Strong follow-through; impatient with aged cases and avoidable rework, patient with learners.
EDUCATION and/or EXPERIENCE
  • BA / BS preferred
  • Multiple years in technical support, field service, or technical service engineering.
  • Experience in medical device, regulated, or clinically adjacent service environments.
  • Demonstrated progression through tiered support (T1 → T1.5 → T2) or equivalent.
  • Experience contributing to knowledge management, training content, or SOP development.
  • Experience partnering with Engineering, Product, and Quality to resolve issues.
  • Familiarity with Salesforce / Capsa Connect or equivalent CRM and case management platforms.

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