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IT Help Desk Support Technician

Manifest Solutions

Columbus, OH

Full-time

PTO

Posted 9 days ago


Job description

Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Columbus, OH.

Skills/Responsibilities

  • Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.
  • Troubleshoot hardware/software incidents reported in to the Service Desk
  • PC and laptop deployment
  • Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.
  • Willing to grow into more responsibilities in the role as experience is gained
  • 9:00-5:00 shift
  • Client onsite service when required
  • On call 1 week, off 3 weeks

Requirements

  • 1-2 years IT/admin experience
  • Office 365 management experience
  • Intermediate Windows OS experience (Mac/Linux is a plus)
  • Switching, WLAN and firewall experience
  • Customer Service experience

Applicants only, no third parties or agencies please. 6-month probationary period to hire

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 27 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients in Central Ohio.