Medical Office and Special Project Support

One Year Term- with a possibility for extension.

Job Summary

The Medical Office and Special Project Support provides reception and administrative responsibilities while working conjointly with the team of physicians, RNs, and other service providers to support and liaise with individuals and families. This position also provides special project support to the Executive Director and clinic as needs arise.

RESPONSIBILITIES:

• Reception duties: answering phone calls, booking appointments, confirming appointments, meeting and greeting visitors and patients.
• Facilitate flow of patient waiting area and exam rooms.
• Clerical duties: process correspondence, mail, faxes, document scanning, data entry, filing, records management.
• Assist patients with Non-Insured Health Benefits (NIHBs).
• Coordinate booking/referral processes.
• Facilitate communication: language and culture interpretation as needed.
• Assist in the resolution of issues regarding access and barriers to health.
• Assist in linking families to services, resources and supports they need.
• Facilitate comprehensive, seamless care as patients navigate AIFHT, hospital, and community services.
• Maintain required patient information.
• Explore community resources and facilitate referrals for patients.
• Assist the Executive Director and clinic with special projects by conducting research, drafting, website support, or other related tasks as may be required.
• Other related duties and activities as may be assigned.

SKILLS/QUALIFICATIONS REQUIREMENTS:

• Education in Office Administration, Medical Terminology, or combination of relevant education and experience
• 1-3 years of community health experience with the Inuit community, an asset.
• Experience with clinical management system/electronic medical records (or willing to be trained)
• Demonstrated knowledge of Inuit health issues and culture
• Knowledge/training/experience with medical terminology and Inuktitut interpretation thereof
• Knowledge/training/experience with resources within or outside of her/his community
• Ability to work in an inter-professional team environment and effectively with all members of a health care team
• Ability to prioritize, manage time effectively and be flexible in a very active work environment
• Competency in computer-based programs (Microsoft Programs – Access, Word, Excel)
• High level of accuracy and attention to detail
• Experience maintaining data entry, documentation, and action item requirements
• English language skills are required.  Inuktitut is preferred.

WORKING CONDITIONS:

• Must be accessible by phone.
• May be required to work evening shifts.

Reporting Structure:

• The position reports to the AIFHT Executive Director.