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Winkids Sports And Learning Center
Winkids Sports And Learning Center

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Customer Service & Lead Conversion & Automation Specialist Part Time

Win Kids Gymnastics and Learning Center

Flower Mound, TX • On-site

$14 - $18/hr

Part-time

Re-posted 5 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Employee discounts

Win Kids Sports & Learning Center - Flower Mound, TX
NOW HIRING - IMMEDIATE START AVAILABLE


Are you passionate about working with families and helping children thrive in a high-energy, fun, and professional environment? Win Kids Sports & Learning Center is seeking a Customer Service & Lead Conversion & Automation Specialist to join our team and help us deliver our award-winning programs in Gymnastics, Ninja Warrior, Pre-K Enrichment, Camps, and Birthday Parties!
This is a part-time position offering hourly pay + performance incentives with opportunities for leadership and career growth. We're looking for someone who brings energy, accountability, and great communication to every customer interaction.
HOURS
Week Day Afternoons 12pm-8:30pm
Saturdays 8:30am -2:00pm

*must be willing to cover evening and weekend shifts as needed.
ABOUT WIN KIDS

Win Kids is more than a children's sports center-it's a place where kids build confidence, coordination, friendships, and lifelong skills. Our team culture is inspired by world-class hospitality (think Disney, Lifetime Fitness, and Great Wolf Lodge), and we pride ourselves on delivering excellence in everything we do.
Learn more about our programs at www.winkids.com
WHAT YOU'LL DO

As a Customer Service, Lead Conversion & Automation Specialist, you'll play a dual role that is both customer-facing and tech-enabled. Your primary responsibility will be to connect with past and potential customers by phone using our Go High Level CRM pipeline, following up on leads, re-engaging inactive clients, and helping families get started in our programs.
In addition, you'll be a supportive and welcoming presence at the front desk-working closely with our customer service and enrollment team to ensure smooth daily operations and an outstanding experience for every family who walks through our doors.
Key Responsibilities:

Make outbound and follow-up phone calls using the Go High Level pipeline, focusing on reactivating past customers and guiding new leads through our program offerings
Provide exceptional service to parents and students-greet everyone with energy and professionalism
Guide families through the enrollment process for classes, camps, and events
Manage incoming phone and web inquiries with friendly efficiency
Maintain accurate records of enrollments, trials, schedules, and payments
Track and meet sales/enrollment benchmarks
Assist with birthday party and camp bookings, confirmations, and customer follow-ups
Keep the lobby and welcome areas tidy and organized
Support the front desk with daily opening/closing and cleaning procedures
Collaborate with the coaching and leadership team to ensure consistent, high-quality experiences
Attend team trainings and bring a "yes-minded" attitude to every shift

QUALIFICATIONS:
Minimum 1-2 years of customer service or sales experience
Energetic, warm, and able to communicate clearly with parents and children
Organized, self-motivated, and comfortable working in a fast-paced environment
Strong multitasking ability and comfort using scheduling systems or databases
A love for children's wellness, education, or athletics is highly preferred
Must be available for evening and/or weekend shifts

PERKS OF WORKING AT WIN KIDS:
Positive, professional, and team-oriented culture
Training and growth opportunities
Discounts on classes and events for family members
Opportunity to make a meaningful impact on children's lives
Employment Type: PART_TIME

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