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    Infographic showing various Desktop Support job openings at West Advanced Technologies in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

    Field Services Analyst

    West Advanced Technologies (WATI)

    Sacramento, CA • On-site

    Full-time

    This job post has expired today. Applications are no longer accepted.

    Job description

    Field Services Analyst
    Sacramento CA
    6+ months
    Onsite position
    Responsibilities:
    The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include:
    Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti-virus, and encryption software.
    Active directory account administration
    Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed.
    General IT technical support, troubleshooting, and documentation for customers and internal IT staff
    Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
    Perform user and system requirements gathering and analysis
    Determine requirements, design and build for customer use hardware
    Determine proper installation parameters for software and hardware
    Analyze, detect, identify and correct technical problems and deficiencies
    Properly escalate issues and follow through to successful resolution
    Monitor system performance.
    Required Skills:
    Excellent customer service skills and professional conduct
    Knowledge of personal computers and peripheral devices
    Ability to apply logic in analyzing technology solutions
    Strong organizational and communication skills
    Ability to perform effectively both independently and as a team member
    Working knowledge of Microsoft Office Suite and Windows 10
    Understanding of system imaging utilities such as TrueImage, and SCCM OSD
    Regards
    Naresh Damagalla
    West Advanced Technologies, Inc
    E: naresh.d@wati.com

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