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49 Webox Customer Service Jobs Hiring Near You

Webox

Customer Success Manager

San Jose, CA · On-site

$90K - $120K/yr

Job Summary WeBox is seeking an experienced, sales-oriented customer success manager to grow ... Drive upsell opportunities by identifying new use cases, expanding services, and promoting add-on ...

WeBox

Customer Success Manager

San Jose, CA · On-site

Job Summary WeBox is seeking an experienced, sales-oriented customer success manager to grow ... Drive upsell opportunities by identifying new use cases, expanding services, and promoting add-on ...

Webox

Product Manager

San Jose, CA · On-site

Driven by customer obsession, operational excellence, and continuous innovation, WeBox leverages ... services. Our platform connects restaurants, operations, and enterprise customers through ...

WeBox

Head of Sales

San Jose, CA

$130K - $180K/yr

Experience working closely with Customer Success or postsales teams * Prior experience in logistics, operations, or technologyenabled services is a plus Equal Opportunity Employer: WeBox is an equal ...

WeBox

B2B E-commerce Marketing Specialist

San Jose, CA

$70K - $90K/yr

WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to ... Generate engaging LinkedIn posts and other B2B-focused content to promote our brand and services.

WeBox

Product Manager

San Jose, CA · On-site

Driven by customer obsession, operational excellence, and continuous innovation, WeBox leverages ... services. Our platform connects restaurants, operations, and enterprise customers through ...

Webox

Head of Sales

San Jose, CA · On-site

$130K - $180K/yr

Experience working closely with Customer Success or post-sales teams * Prior experience in logistics, operations, or technology-enabled services is a plus Equal Opportunity Employer: WeBox is an ...

WeBox

B2B E-commerce Marketing Specialist

San Jose, CA · On-site

WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to ... Generate engaging LinkedIn posts and other B2B-focused content to promote our brand and services.

Webox

B2B E-commerce Marketing Specialist

San Jose, CA · On-site

$70K - $90K/yr

WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to ... Generate engaging LinkedIn posts and other B2B-focused content to promote our brand and services.

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    Infographic showing various Customer Service job openings at Webox in the United States as of August 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Physical job distribution.

    Customer Success Manager

    Webox

    San Jose, CA • On-site

    $90K - $120K/yr

    Full-time

    Retirement, PTO

    Re-posted 1 hour ago

    Job description

    Our Mission
    Deliver Happiness
    Our Vision
    By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.
    Job Summary
    WeBox is seeking an experienced, sales-oriented customer success manager to grow existing accounts within the corporate meal division which includes individual box meals, catering, pantry programs, etc. In this role, you are responsible for creating increasing revenue for each account through exceptional customer service and execution.
    In this role, you will provide management and oversight over dozens of corporate accounts, so you must be able to handle a multitude of clients at the same time. Prioritization, delegation, attention to detail, and a sense of urgency are important traits for this role.
    Your performance will be measured not only by your ability to successfully handle multiple accounts at the time but you will also be financially rewarded for your ability to grow the revenue for each account.
    Requirements and Qualifications
    • Bachelor's degree in Business, Marketing, or a related field.
    • 3+ years of experience in Customer Success, Account Management, or a client-facing role (startup experience preferred).
    • Proven track record in upselling, account growth, or retention management.
    • Strong relationship-building and communication skills with the ability to influence stakeholders.
    • Hands-on and proactive-comfortable rolling up your sleeves to make things happen.
    • Ability to manage multiple accounts and priorities in a fast-paced environment.
    • Data-driven approach with basic skills in using CRM tools (e.g., HubSpot, Salesforce) and Excel/Sheets for reporting.
    • Team player who collaborates across Sales, Ops, and Product to deliver outstanding results.

    Core Responsibilities
    • Own the post-sales relationship with corporate clients and act as their trusted partner.
    • Drive upsell opportunities by identifying new use cases, expanding services, and promoting add-on products.
    • Develop and execute referral strategies to turn satisfied clients into advocates who bring in new customers.
    • Proactively monitor client health and ensure high retention by addressing risks before they become issues.
    • Increase customer engagement through regular check-ins, business reviews, and tailored recommendations.
    • Partner with Sales and Marketing to create case studies, testimonials, and customer success stories.
    • Track key metrics (expansion revenue, churn, NPS, referral conversion) and report on progress.
    • Handle client escalations promptly and ensure long-term satisfaction.

    Key Skills
    • Able to seamlessly handle multiple clients and multiple projects simultaneously Great at client engagement with a positive, great energy personality
    • Sales-oriented, client happiness-centric
    • Detail-oriented, operationally sound
    • Able to respond effectively to client issues/problems in real-time and turn them into positive outcomes

    Equal Opportunity Employer:
    WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    Note:
    • This position offers a competitive salary, along with great benefits, PTO, and a 401K match.
    • This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs.

    If you meet the requirements and are interested in this position, please submit your application.
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    About WeBox

    Sourced by ZipRecruiter

    Back in 2017, Mr. and Mrs. Ming moved to the Silicon Valley for 4 years. One day they were dining with their friends at a local Chinese restaurant, and after a dish of stir-fried pork reached the table Mrs. Ming started weeping. This dish reminded her a lot of her home meal. She was homesick. The love Mr. Ming had for his family and his wife gave him an idea. To cure his wife’s homesickness, he wanted to build a platform that encourages excellent chefs, bakers and cooking enthusiasts, from everywhere in the world, to come and cook their most authentic meals for people away from their hometown. Then one night, Mr. Ming came up with the name WeBox in his dream. He sprang up and wrote it down on his phone.

    Industry

    Internet and it

    Company size

    11 - 50 Employees

    Headquarters location

    Santa Clara, CA, US

    Year founded

    2018

    Social media

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