... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
60 Walgreens Pharmacy Tech Customer Service Jobs Hiring in Mesa, AZ
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
... pharmacy systems to obtain patient and drug information and process prescriptions. Customer ... Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until ...
Walgreens Jobs Information
What are the key skills and qualifications needed to thrive as a Pharmacy Tech Customer Service representative, and why are they important?
To thrive as a Pharmacy Tech Customer Service representative, you need knowledge of pharmacy operations, medication safety, and customer service principles, typically supported by a high school diploma and, in some states, pharmacy technician certification. Familiarity with pharmacy management software, prescription processing systems, and point-of-sale platforms is commonly required. Strong communication, attention to detail, and problem-solving skills help you effectively assist customers and collaborate with pharmacists. These skills ensure accurate prescription handling, regulatory compliance, and a positive customer experience in a fast-paced environment.
How does a Pharmacy Tech Customer Service role typically collaborate with pharmacists and other healthcare professionals?
Pharmacy Tech Customer Service professionals work closely with pharmacists by assisting in prescription processing, handling customer inquiries, and ensuring medication accuracy. They often serve as the first point of contact for patients, relaying important information to pharmacists and clarifying prescription details with healthcare providers when needed. This role requires strong communication skills, as effective collaboration with both the pharmacy team and external medical staff ensures safe and efficient patient care.
What are Pharmacy Tech Customer Service jobs?
Pharmacy Tech Customer Service jobs involve assisting pharmacists in dispensing medications, managing customer inquiries, and providing support to patients both in person and over the phone. These roles require strong communication skills, attention to detail, and knowledge of pharmacy operations. Pharmacy techs also handle prescription processing, insurance claims, and help ensure customers understand their medications and any related instructions.
What is the difference between Pharmacy Tech Customer Service vs Pharmacy Technician?
| Aspect | Pharmacy Tech Customer Service | Pharmacy Technician |
|---|---|---|
| Certifications | Often requires pharmacy technician certification | Requires national certification (e.g., PTCB or NHA) |
| Work Environment | Customer service settings, retail pharmacies, call centers | Pharmacies, hospitals, healthcare facilities |
| Job Responsibilities | Assisting customers, answering questions, processing prescriptions | Preparing medications, verifying prescriptions, managing inventory |
Pharmacy Tech Customer Service roles focus on assisting customers and handling inquiries, often in retail or call center environments, while Pharmacy Technicians perform technical tasks like medication preparation and prescription management. Both roles require certification and are integral to pharmacy operations, but they differ mainly in technical responsibilities versus customer interaction.
Do workers at Walgreens get paid breaks?
Sometimes. Only some people get paid breaks.
57% of people say they don’t get paid breaks.
Based on data from 214 people who took the Breakroom Quiz between February 2026 and May 2026.
57% of people say they don’t get paid breaks.
Based on data from 214 people who took the Breakroom Quiz between February 2026 and May 2026.
Does Walgreens pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
69% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 251 people who took the Breakroom Quiz between February 2026 and May 2026.
69% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 251 people who took the Breakroom Quiz between February 2026 and May 2026.
At Walgreens, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
83% of people say they have to use vacation days when they’re out sick.
Based on data from 190 people who took the Breakroom Quiz between February 2026 and May 2026.
83% of people say they have to use vacation days when they’re out sick.
Based on data from 190 people who took the Breakroom Quiz between February 2026 and May 2026.
Are part-time workers able to get health insurance from Walgreens?
Most people who work part-time can't get health insurance.
68% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 69 people who took the Breakroom Quiz between November 2024 and March 2025.
68% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 69 people who took the Breakroom Quiz between November 2024 and March 2025.
Do part-time workers get paid time off at Walgreens?
Only some people who work part-time get paid time off.
60% of people who work part-time say they don’t get paid time off
Based on data from 133 people who took the Breakroom Quiz between November 2025 and May 2026.
60% of people who work part-time say they don’t get paid time off
Based on data from 133 people who took the Breakroom Quiz between November 2025 and May 2026.
Is the health insurance from Walgreens affordable enough for their workers?
Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 141 people who took the Breakroom Quiz between February 2026 and May 2026.
90% of people say the health insurance costs are okay
Based on data from 141 people who took the Breakroom Quiz between February 2026 and May 2026.
Do people get paid time off at Walgreens?
Most people get paid time off work.
82% of people say they get paid time off.
Based on data from 263 people who took the Breakroom Quiz between February 2026 and May 2026.
82% of people say they get paid time off.
Based on data from 263 people who took the Breakroom Quiz between February 2026 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 176 people who took the Breakroom Quiz between February 2026 and May 2026.
- 26% of people with changing schedules find out their shifts one week or less ahead of time.
- 44% of people with changing schedules find out their shifts two weeks ahead of time.
- 28% of people with changing schedules find out their shifts three weeks ahead of time.
- 2% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 176 people who took the Breakroom Quiz between February 2026 and May 2026.
Do workers at Walgreens worry about hours?
Some people worry about getting enough hours.
52% of people report they worry about getting enough hours.
Based on data from 178 people who took the Breakroom Quiz between February 2026 and May 2026.
52% of people report they worry about getting enough hours.
Based on data from 178 people who took the Breakroom Quiz between February 2026 and May 2026.
Do Walgreens workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 164 people who took the Breakroom Quiz between February 2026 and May 2026.
36% report that they don’t have enough control over which shifts they work.
Based on data from 164 people who took the Breakroom Quiz between February 2026 and May 2026.
How easy is it for Walgreens workers to change shifts?
Some people find it hard to change shifts.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 125 people who took the Breakroom Quiz between February 2026 and May 2026.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 125 people who took the Breakroom Quiz between February 2026 and May 2026.
How easy is it to get time off at Walgreens?
Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 200 people who took the Breakroom Quiz between February 2026 and May 2026.
69% of people report it’s easy to get time off.
Based on data from 200 people who took the Breakroom Quiz between February 2026 and May 2026.
Do Walgreens managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
69% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 165 people who took the Breakroom Quiz between February 2026 and May 2026.
69% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 165 people who took the Breakroom Quiz between February 2026 and May 2026.
Do workers at Walgreens do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
86% of people report that they don’t do extra unpaid work.
Based on data from 171 people who took the Breakroom Quiz between February 2026 and May 2026.
86% of people report that they don’t do extra unpaid work.
Based on data from 171 people who took the Breakroom Quiz between February 2026 and May 2026.
How easy is it to take sick days at Walgreens?
Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 234 people who took the Breakroom Quiz between February 2026 and May 2026.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 234 people who took the Breakroom Quiz between February 2026 and May 2026.
Is a Walgreens job good for students?
Most students say this is a good place to work if you’re studying.
73% of students report this is a good place to work if you’re studying.
Based on data from 120 people who took the Breakroom Quiz between November 2025 and May 2026.
73% of students report this is a good place to work if you’re studying.
Based on data from 120 people who took the Breakroom Quiz between November 2025 and May 2026.
Is working at Walgreens good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
37% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 156 people who took the Breakroom Quiz between November 2025 and May 2026.
37% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 156 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people at Walgreens feel treated with respect by their managers?
Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 245 people who took the Breakroom Quiz between February 2026 and May 2026.
80% of people say they’re treated with respect by their managers.
Based on data from 245 people who took the Breakroom Quiz between February 2026 and May 2026.
Do people at Walgreens get to take their breaks without interruption?
Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 219 people who took the Breakroom Quiz between February 2026 and May 2026.
81% of people report that they get to take their breaks without interruption.
Based on data from 219 people who took the Breakroom Quiz between February 2026 and May 2026.
Is it stressful to work at Walgreens?
Most people feel stressed out here.
84% of people say they often feel stressed out at work.
Based on data from 257 people who took the Breakroom Quiz between February 2026 and May 2026.
84% of people say they often feel stressed out at work.
Based on data from 257 people who took the Breakroom Quiz between February 2026 and May 2026.
Do people at Walgreens enjoy their jobs?
Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 216 people who took the Breakroom Quiz between February 2026 and May 2026.
38% of people report they don’t enjoy their job.
Based on data from 216 people who took the Breakroom Quiz between February 2026 and May 2026.
Do people at Walgreens recommend working with their team?
Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 274 people who took the Breakroom Quiz between February 2026 and May 2026.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 274 people who took the Breakroom Quiz between February 2026 and May 2026.
Do people get enough training when they start at Walgreens?
Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 248 people who took the Breakroom Quiz between February 2026 and May 2026.
47% of people report they didn’t get enough training when they started working here.
Based on data from 248 people who took the Breakroom Quiz between February 2026 and May 2026.
Do people get support to advance at Walgreens?
Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 237 people who took the Breakroom Quiz between February 2026 and May 2026.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 237 people who took the Breakroom Quiz between February 2026 and May 2026.
Do people think Walgreens’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 250 people who took the Breakroom Quiz between February 2026 and May 2026.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 250 people who took the Breakroom Quiz between February 2026 and May 2026.
Do workers feel well informed about how Walgreens is doing?
Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 244 people who took the Breakroom Quiz between February 2026 and May 2026.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 244 people who took the Breakroom Quiz between February 2026 and May 2026.
What are the most popular jobs at Walgreens in Mesa?
What are the most popular cities for Walgreens Pharmacy Tech Customer Service Jobs?
Walgreens rating
5.5
Based on 2,084 frontline employees who took The Breakroom Quiz
87th of 97 rated pharmacies
Job description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US