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Infographic showing various job openings at Voyager Technologies in California as of May 2026, with employment types broken down into 2% Internship, and 98% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.

Manager of IT Operations

Voyager Technologies

Folsom, CA • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
Voyager Technologies is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. The Manager, IT Operations & Delivery is responsible for leading Voyager’s IT operations function to ensure that Voyager’s technology foundation scales reliably with the pace of the company’s growth.
Responsibilities:
• Lead Voyager’s IT operations function, including service desk and Tier 1–3 end-user support, identity and access management, device lifecycle management (strategy, procurement, provisioning, decommission, and inventory management), and IT onboarding and offboarding programs that serve a rapidly growing, geographically distributed workforce
• Build with an AI-first approach; seeking opportunities to scale with AI support wherever possible
• Build, lead, and develop a high-performing IT operations team, establishing clear service delivery standards, SLAs, escalation frameworks, knowledge base, and a culture of accountability and continuous improvement
• Partner with the cybersecurity team to ensure IT operations practices align with Voyager’s cybersecurity posture, CMMC requirements, ITAR and EAR compliance obligations, and enterprise risk management framework
• Manage vendor relationships, managed service providers, and technology partners that support IT operations, driving performance accountability, commercial discipline, and alignment to Voyager’s strategic direction
• Own configuration and development of the IT Service Desk software to ensure auto-triage, ticket assignment, ticket health dashboards, individual performance metrics, and excellent customer UX for ticket submissions.
• Own device management ensuring pre-configured ready-to-go devices for all employees, within budget; including device inventory and outsourcing vendor management and development
• Own User Training for employees to ensure they know how to use our tools and systems to receive IT support and ticketing.
• Develop Voyager’s IT ticketing system; be proactive and results-driven; ensure a modern IT ticketing experience for all users
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related field with 3 years of experience in IT operations, management, or related functions OR 5 years’ experience in lieu of a degree.
• 5+ years leading IT operations teams or other high-volume ticket teams with demonstrated success building and scaling service desk and end-user support in a complex, multi-site environment
• Technical expertise in IT service desk solutions
• Proven ability to design and operate distributed, multi-site IT environments, managing device configurations and inventory and service desk support functions across geographically dispersed facilities and remote workforces
• Demonstrated experience building team organizational structure, hiring, and developing technical talent in a high-growth environment
• Strong executive communication and cross-functional stakeholder management skills, with experience translating operational complexity into strategic recommendations for leadership audiences
Preferred:
• Experience with Microsoft 365, Intune, Entra ID (Azure AD), Halo, Zendesk, Service Now, Jira, or other tooling solutions in an enterprise environment, including zero-trust architecture patterns
• Relevant industry certifications such as ITIL, ITSM, or Administrator certifications
Company:
Voyager Technologies is a defense and space technology company that develops solutions for national security and commercial space missions. Founded in 2019, the company is headquartered in Denver, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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