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Assistant Vice President of Portfolio Operations

Volunteers of America–Greater New York (VOAGNY)
Where operational excellence and mission come together to shape environments that matter

About VOA GNY

Volunteers of America–Greater New York (VOAGNY) is an established and highly impactful provider of housing and human services, operating one of the region’s most diverse and rapidly expanding real estate portfolios. With 70+ sites across the city and more than 1,700 new affordable and supportive housing units in development, VOAGNY is entering a period of significant growth and strategic investment. A recent $20 million philanthropic commitment is accelerating acquisition, predevelopment, and capital projects—positioning the Real Estate Department to expand its impact and enhance the built environments that support individuals and families across our communities.

We are seeking a seniorlevel facilities and construction management executive who can lead with operational rigor, strategic insight, and a commitment to excellence across a complex, highstakes portfolio.

A cover letter must be submitted along with the resume for consideration.

Assistant Vice President of Portfolio Operations

The Assistant Vice President (AVP) of Portfolio Operations is a senior leader responsible for the physical maintenance, operations, and construction management of VOAGNY’s diverse real estate portfolio. This includes more than 40 residential and community facilities, with environments ranging from emergency shelters to permanent supportive housing to administrative and program spaces.

Reporting to the Senior Vice President of Real Estate, the AVP provides strategic and operational leadership that ensures our buildings remain safe, accessible, efficient, and aligned with highquality, humancentered design. This role directly influences the experience of thousands of people and strengthens the longterm value of VOAGNY’s assets.

You will lead a team of senior directors, property managers, construction managers, and expeditors, and collaborate closely with internal partners across Real Estate Development, Asset Management, Program Services, Finance, HR, and Policy.

Key Responsibilities

Property & Portfolio Operations

• Oversee building systems, preventive maintenance, work orders, unit turnover, emergency response, and maintenance staffing.
• Ensure facilities are safe, clean, efficient, and aligned with traumainformed and residentcentered design principles.

Capital Planning & Funding

• Identify capital needs and develop scopes of work across the portfolio.
• Secure funding from City, State, philanthropic, and other partners through strong proposals and presentations.
• Prioritize capital projects based on physical need, regulatory requirements, and resident/staff experience.

Construction Management

• Lead largescale rehabilitation, new construction, and capital improvement projects from scoping through procurement, design, construction, and closeout.
• Manage architects, engineers, contractors, lenders, and other consultants to ensure quality and timely delivery.

Operational & Financial Leadership

• Develop and manage annual operating budgets and capital plans.
• Implement costsaving measures, enforce purchasing policies, and monitor financial performance.
• Leverage technology—including building management systems and workorder platforms—to increase efficiency and transparency.

Sustainability & Energy Management

• Advance energy efficiency and sustainability initiatives across the portfolio.
• Incorporate sustainable design and energyefficient systems into new construction and rehabilitation projects.

Team Leadership

• Support the professional development of directors, property managers, and maintenance teams.
• Foster accountability, high performance, and a culture aligned with VOA GNY’s values of compassion, excellence, and service.

Compliance & External Relations

• Ensure compliance with all local, state, and federal regulations, including safety, building codes, and environmental standards.
• Serve as a key liaison to regulatory agencies and external partners.

CrossDepartment Collaboration

• Work closely with peer AVPs and senior leaders to ensure seamless workflow and alignment with agency strategy.

Minimum Qualifications

• Bachelor’s degree required; Master’s degree in real estate, construction management, architecture, urban planning, public administration, business, or related field strongly preferred.
• At least 10 years of fulltime professional property management and construction management experience.
• Certifications in property management, construction management, sustainability, or related fields strongly preferred.
• Comprehensive understanding of local and federal housing regulations.
• Experience with homeless services, behavioral health, substance use, or intimate partner violence programs is a plus.
• Exceptional communication skills with the ability to convey complex concepts clearly and persuasively.
• Strong stakeholder management and the ability to maintain positive relationships across diverse groups.
• Proven ability to manage multiple complex projects under tight deadlines.

Supervisory Structure

This position directly supervises:
• Two Senior Directors of Facilities and Construction Management
• Two Expeditors
• A broader team of property managers and maintenance personnel

Work Environment

Hybrid schedule with two remote days per week. Regular presence at program sites, construction projects, and offices is expected based on operational needs.

Why This Role Matters

At VOAGNY, facilities are more than buildings—they are the foundation of safety, stability, and dignity for the people we serve. The AVP of Facilities Management plays a critical role in ensuring that every space reflects our values and supports our mission.

If you are a seasoned property or construction management executive who wants to use your expertise to create environments where people can rebuild their lives, we invite you to join us.

Exceptional Benefits

VOA GNY offers a comprehensive and competitive benefits package, including Medical, Dental, and Vision coverage; Prescription benefits; Life Insurance; a Retirement Plan; Tuition Reimbursement; generous Paid Time Off (including a paid birthday holiday); and much more.

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