Customer Care Specialist II (Remote)
$18 - $23/hr
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, VItu software, or other vendor integration points. * May provide one-on-one ...
26 Vitu Software Jobs Hiring Near You
Customer Care Specialist II (Remote)
$18 - $23/hr
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, VItu software, or other vendor integration points. * May provide one-on-one ...
Fulfillment Clerk
$17 - $18/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Ability to use basic software tools and label printers * Ability to lift to 35lbs and stand or move ...
Fulfillment Clerk
$17 - $18/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Ability to use basic software tools and label printers * Ability to lift to 35lbs and stand or move ...
Title Auditor I
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
$21 - $27/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
$21 - $27/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Specialist
Wilmington, OH · On-site
$19 - $23/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Specialist
Wilmington, OH · On-site
$19 - $23/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Specialist
Wilmington, OH · On-site
$21 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Specialist
Wilmington, OH · On-site
$21 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
$21 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
$21 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Fulfillment Clerk
Agoura Hills, CA · On-site
$17 - $18/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Ability to use basic software tools and label printers * Ability to lift to 35lbs and stand or move ...
Fulfillment Clerk
Agoura Hills, CA · On-site
$17 - $18/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Ability to use basic software tools and label printers * Ability to lift to 35lbs and stand or move ...
Title Specialist
$15.86 - $23.75/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research, data entry, and account follow-up activity. * Follow ...
Title Specialist
$15.86 - $23.75/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research, data entry, and account follow-up activity. * Follow ...
Title Specialist
Wilmington, OH · On-site
$19 - $23/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Specialist
Wilmington, OH · On-site
$19 - $23/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Lead Title Auditor
$25 - $27/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Lead Title Auditor
$25 - $27/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
$19 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
$19 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Specialist
Indianapolis, IN · On-site
$15.86 - $23.75/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research, data entry, and account follow-up activity. * Follow ...
Title Specialist
Indianapolis, IN · On-site
$15.86 - $23.75/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research, data entry, and account follow-up activity. * Follow ...
Title Auditor I
Sacramento, CA · On-site
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
Sacramento, CA · On-site
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
$19 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
$19 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Specialist I
$18 - $19/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Specialist I
$18 - $19/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Lead Title Auditor
Wilmington, OH · On-site
$25 - $27/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Lead Title Auditor
Wilmington, OH · On-site
$25 - $27/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
Sacramento, CA · On-site
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Title Auditor I
Sacramento, CA · On-site
$18.50 - $21/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
Sacramento, CA · On-site
$21 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Senior Title Auditor
Sacramento, CA · On-site
$21 - $25/hr
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake ... Use company proprietary software for research and data entry. * Research, analyze and resolve ...
Vitu Jobs Information
What are the most popular jobs at Vitu?
What are the most popular categories at Vitu?
$18 - $23/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
Customer Care Specialist II (Remote)
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Customer Care Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Key Responsibilities
Minimum Qualifications and Experience
PREFERRED QUALIFICATIONS
Compensation
The hourly rate range for this position is: $18 - $23
Final compensation for this position will be determined based upon the applicant's relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.
At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.
Recruitment Fraud Warning:
We will never ask candidates for payment, banking information, gift cards, cryptocurrency, login credentials or personal financial details during the recruitment process. Official communication will only come from authorized company email domains (vitu.com). If you receive suspicious messages claiming to represent us, please contact us directly through our official careers page.
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Customer Care Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Key Responsibilities
- Receive and respond to customer requests via the inbound call queue and support ticketing systems.
- Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
- Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, VItu software, or other vendor integration points.
- May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
- Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
- Document customer inquiries, status, and resolution.
- Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Minimum Qualifications and Experience
- High School Diploma/GED and 3 years' experience OR Any level degree or certification beyond High School Diploma/GED and up to 1 year experience OR 5 years' experience
- Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
- Serves as a customer care agent for an assigned customer base or product area.
- Responds to customer inquiries received via telephone or online.
- Documents and reports on customer inquiries, status, and resolution.
- Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.
- Determines problem source (i.e., hardware, software, user access),
- Resolves issues where possible,
- Refers difficult and complex issues to internal technical experts and/or,
- Refers issues to management,
- Documents issues for future reference, internally and externally.
- Builds working relationships with customer representatives and with cross-functional teams.
PREFERRED QUALIFICATIONS
- Automotive industry software support experience
- Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
Compensation
The hourly rate range for this position is: $18 - $23
Final compensation for this position will be determined based upon the applicant's relevant experience, skillset, education, location, business needs, market demands, and other factors as permitted by law.
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.
At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.
Recruitment Fraud Warning:
We will never ask candidates for payment, banking information, gift cards, cryptocurrency, login credentials or personal financial details during the recruitment process. Official communication will only come from authorized company email domains (vitu.com). If you receive suspicious messages claiming to represent us, please contact us directly through our official careers page.
About Vitu
Sourced by ZipRecruiter
Industry
Internet and it
Company size
201 - 500 Employees
Headquarters location
Agoura Hills, CA, US
Year founded
2005