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Vermont Information Processing
Vermont Information Processing

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Infographic showing various job openings at Vermont Information Processing in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Application Support Specialist

Application Support Specialist

Vermont Information Processing

Colchester, VT • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Join Vermont Information Processing (VIP) as a key member of our Route Accounting System (RAS) Customer Support Team - a fast-moving, collaborative group committed to delivering reliable, responsive support to our customers within the beverage industry. If you love solving problems, thrive in a dynamic environment, and take pride in delivering an exceptional customer experience, we want to hear from you.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
What You'll Do:
  • Be the trusted point of contact for customers via phone and email, responding promptly and professionally to inquiries and resolving issues end-to-end.
  • Diagnose and resolve customer complaints by gathering the right information, coordinating with internal teams, and seeing issues through to a successful outcome.
  • Act as a bridge between customers and internal departments, ensuring the right people are involved at the right time.
  • Maintain detailed, accurate records of interactions, transactions, and resolutions to support continuous improvement and team accountability.
  • Follow up proactively on open cases to ensure customers feel supported throughout the entire resolution process.

What You Bring:
  • Strong verbal and written communication skills
  • Sharp analytical and problem-solving abilities
  • High attention to detail with a commitment to data accuracy and confidentiality
  • Ability to manage multiple priorities calmly under pressure
  • College degree preferred but not required
  • Knowledge of the distribution industry is a plus!

Why VIP?
We're a technology company with deep roots in the beverage distribution industry. At VIP, you'll join a supportive team, develop real technical expertise, and make a direct impact on the customers who depend on our software every day!
Compensation: $23.00 - $28.00/hour (Level 1)
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
  • Health Insurance
  • Vision and Dental Expense Reimbursement
  • 401k Match and Employer Contributions
  • Life and Disability Insurance
  • Health Savings and Flexible Spending Accounts
  • Paid Parental Leave
  • On-site Child Care Center (VT)
  • On-site Fitness Center (VT)
  • On-site Health Clinic (VT)
  • Discounted Gym Memberships
  • Combined Time Off and Floating Holidays
  • Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

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