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Director, Client Software Development Services
Department: Technology Operations
Employment Type: Full Time
Location: USA - Remote
Reporting To: Huw Morgan
Description
At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have:VC3 is a leading Managed, Security and Professional Services Provider partnering with public and commercial organizations across North America to secure, operate, modernize their technology. Our Software Development Services team partners with clients to design, build, and evolve the software that runs their business, including: a custom purpose-built software solutions for the local government, compliance and education sectors.
The Director, Software Development Services is primarily a leadership role and owns practice P&L, team performance and client outcomes and is expected to raise the bar on both the people and the results. This leader is responsible for web development (front and back end), software development (including custom, automation, API, integration and Agentic AI development), and VC3's EdTech commercial product. The role has a clear mandate to scale the practice commercially while transforming the team to an AI-first, code-generation-driven engineering model.
The ideal candidate is a former Software Engineer or DevOps lead who has built and grown a software practice inside a services organization. The role is hands-on with AI-first development tooling, comfortable in front of external clients, and motivated by the opportunity to grow the client base, revenue and mature best practices.
What you will be doing:
Practice Leadership & Growth• Lead, grow, and mature the Software Development practice within VC3 including: capability, capacity, and commercial performance.
• Partner with Sales and Client Strategy to expand existing client relationships, develop new logos, and shape pipeline for the practice.
• Own scoping, estimation, statements of work, and delivery of commercial software development client engagements.
• Define and evolve the practice's service offerings, pricing posture, and delivery methodology.
• Own the full P&L for the business unit, with direct accountability for gross margin performance across all client engagements.
AI-First Engineering Transformation
• Pivot the team from traditional software development to an AI-first / code-generation-driven model using tools such as Claude Code, Cursor, GitHub Copilot, and agentic development workflows.
• Upskill existing engineers through coaching, pairing, and structured enablement
• Establish guardrails for AI-assisted development: code review standards, evaluation frameworks for AI-generated output, security scanning, and human-in-the-loop review.
• Author and maintain the practice's AI-first engineering playbook.
Team & Client Leadership
• Conduct a structured assessment of team capabilities within the first 30 days, and develop and execute a clear talent plan, including development pathways and, where necessary, role transitions, to ensure the team is positioned for success.
• Build and lead a high-performing, AI-first Software Development team, hiring, mentoring, performance management, and capacity planning.
• Drive team billable utilization to defined targets
• Own the technical roadmap and delivery for client web and software engagements across modern web (React, Next.js) and cross-platform stacks.
• Set architecture, tooling, and quality standards across the practice; remain hands-on enough to be credible in design reviews and pull requests.
• Serve as the senior technical voice in client conversations, from discovery and pre-sales through delivery and account growth.
Cross-Functional Partnership & Enablement
• Partner with Marketing, Customer Success, and other VC3 practice leads to align on delivery, velocity, and product evolution.
• Closely collaborate with the Lead, AI and Data practice to: 1) Parlay software developed through client engagements into commercial go-to-market client offerings as part of the VC3 Managed AI Offering, 2) set AI Council agenda, 3) standardize AI best practices
• Educate internal teams (Automation and Tools Teams, AI POD) on new or updated development practice ensure alignment.
Performance Deliverables
• Measurable improvement in delivery throughput, chargeable utilization and engagement margin across client work.
• Maintain client satisfaction score across active engagements, with direct accountability for escalation resolution and client retention.
• Clear plan and early traction on practice growth, pipeline build, new logos, and/or expanded scope with existing clients.
• Team confidently shipping AI-generated and AI-reviewed code as standard practice, supported by a documented engineering playbook.
• Visible modernization progress on the EdTech product, with a credible roadmap toward an AI-native offering.
• An upskilled, motivated team operating under modernized rituals and tooling.
The tools you bring:
• A minimum of 5 years leading Software Development teams and 8+ years of software development experience
• Proven ability to grow software delivery services with external clients across delivery, capability, and commercial performance.
• AI and Software Development Services experience, demonstrated history of building and scaling an App Dev or Software practice inside a services organization.
• Hands-on AI-first practitioner, personally shipped production work using tools such as Claude Code, Cursor, GitHub Copilot, and agentic workflows.
• Track record of transitioning traditional engineering teams to code-generation-driven practices.
• Full stack development experience (including DB, API and data integration)
• Sales experience or strong pre-sales acumen, scoping, SOWs, client pitches, and account growth.
• Experience evolving an existing product into a more AI-native offering.
• P&L, utilization, and capacity planning experience in an AI and Software Development Services environment.
Additional Information
This role may require occasional travel to client sites, VC3 offices, and industry events. Some VC3 engagements involve work with public-sector clients; the successful candidate must be willing to complete background checks consistent with those engagements.
What's in it for you:
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
• Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!