60 Usvets Customer Service Jobs Hiring Near You

Lead with heart, serve with purpose.  Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives.  

Are you a compassionate, solutions-oriented professional with a master’s in social work, psychology, or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact? 

U.S. VETS the nation’s largest nonprofit dedicated to preventing and ending veteran homelessness—is hiring a Case Manager III to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability. This advanced-level position helps drive life-changing outcomes for the veterans we serve and provides leadership to newer case management staff. 

What You’ll Do 

As a Case Manager III, you will provide trauma-informed, strengths-based case management, while helping to lead the day-to-day coordination of client services. Responsibilities include: 

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs. 

• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals. 

• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing). 

• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children). 

• Lead and support case conferencing and program meetings; guide and mentor Case Manager I & II team members. 

• Assist with crisis intervention, urgent client matters, and after-hours support as needed. 

• Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems. 

• Conduct drug and alcohol screenings and ensure compliance with program rules and service plans. 

• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health. 

• Supervise interns and participate in staff onboarding and training as assigned. 

Programs You May Support 

This role may be assigned to one of the following programs: 

• Transitional Housing: Help veterans prepare for and transition into permanent housing. 

You Are 

• Mission-Driven – You are passionate about serving veterans and making a difference. 

• Experienced – You have a solid foundation in case management, ideally with at-risk populations such as those experiencing homelessness, mental health disorders, or substance use. 

• Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture. 

• Leadership-Oriented – You’re ready to support peers, mentor junior staff, and help elevate program quality. 

Required Qualifications 

• Master’s degree in social work, psychology, counseling, or related field. 

• 2+ years of experience in case management or social services (preferably with homeless, veteran, or justice-involved populations). 

• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients. 

• Strong communication, documentation, and organizational skills. 

• Proficiency in Microsoft Office and electronic records systems. 

• Valid driver’s license preferred; ability to conduct home visits and transport clients as needed. 

Not required but a definite PLUS! 

• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE) 

• Active registration or license with the BBS (ACSW, AMFT, LCSW, LMFT). 

• Experience facilitating groups or life skills classes. 

Why Join U.S. VETS? 

• Comprehensive Benefits: Medical, dental, vision, 401(k) with match, generous PTO, and more. 

• Grow Your Career: Gain valuable experience while receiving training and mentorship 

• Supportive Culture: Join a team of passionate professionals committed to collaboration, partnership, and the pursuit of excellence in our service to veterans and their families.  

• Make a Daily Impact: Help at-risk veterans and their families find housing, healing, and hope. 

Join us to ensure no Veteran is left behind. Apply today and be part of the solution.