Ursus

Ursus

20 jobs near Columbus, OH

Customer Success Manager LOCATION: REMOTE PAY RANGE: $44 - $54/hr. DURATION: ~6 months TOP 3 SKILLS: * Experience in SaaS/digital marketing, Customer Success experience with knowledge of digital ...

Customer Success Manager LOCATION: REMOTE PAY RANGE: $44 - $54/hr. DURATION: ~6 months TOP 3 SKILLS: * Experience in SaaS/digital marketing, Customer Success experience with knowledge of digital ...

Customer Success Manager Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing. Duties Accountable for overall customer ...

At Ursus , we've always believed in doing things differently--and that includes the way we work. We ... You understand that success is built on consistency. Following a proven process helps you stay ...

Ursus, Inc. is a unified analytics platform that helps organizations accelerate innovation by ... customer success stories) • Manage cross-functional dependencies and escalate blockers to ...

Creative Recruiter

Morgan Hill, CA · On-site

$50K - $70K/yr

At Ursus , we've always believed in doing things differently--and that includes the way we work. We ... You understand that success is built on consistency. Following a proven process helps you stay ...

Sr. Tax Analyst

San Jose, CA

$135K - $136K/yr

Demonstrated organizational and time management skills * Demonstrated decision-making skills ... Ursus, Inc. is a privately held leader in providing business and technology staffing and consulting ...

Sr. Tax Analyst

San Jose, CA · On-site

$135K - $136K/yr

Demonstrated organizational and time management skills * Demonstrated decision-making skills ... Ursus, Inc. is a privately held leader in providing business and technology staffing and consulting ...

Customer Success Manager

Ursus

San Jose, CA • Remote

$44 - $54/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 3 days ago


Job description

JOB TITLE: Customer Success Manager
LOCATION: REMOTE
PAY RANGE: $44 - $54/hr.
DURATION: ~6 months
TOP 3 SKILLS:
  • Experience in SaaS/digital marketing, Customer Success experience with knowledge of digital marketing/media software, including Adobe Experience Cloud.
  • Program management within large organizations, including account planning, customer success planning, and driving change across cross-functional teams.
  • Executive-level facilitation and communication skills, including C-suite presentations, consulting, conflict navigation, and stakeholder management.

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.
Duties:
Accountable for overall customer success, including renewals, adoption, health, and satisfaction. Builds success plans, networks within accounts, drives adoption of Experience Cloud products, identifies risk, and leads "get well" plans, acts as the internal voice of the customer, and contributes to ongoing process improvements.
Skills:
  • Experience in SaaS/digital marketing Customer Success experience
  • Strong communication, consulting, and conflict navigation skills
  • Program management within large organizations
  • Executive-level facilitation and C-suite presentations
  • Account planning
  • Ability to prioritize under pressure
  • Knowledge of digital marketing/media software
  • Program Management - navigating large organizations, driving change across groups
  • Executive Facilitation - leading C-suite meetings, workshops, and presentations
  • Account Planning - customer success plans, strategy/roadmap alignment
  • Customer Engagement Modeling - tracking and evolving business goals
  • Data-Driven Adoption Analysis - using data to track progress along a maturity curve
  • Conflict Mediation - navigating and resolving friction across stakeholders
  • Digital Marketing Platform Knowledge - Adobe Experience Cloud, specifically, broader MarTech familiarity

Education:
  • Bachelor's degree and/or relevant work experience.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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About Ursus

Sourced by ZipRecruiter

Ursus is a recognized leader in providing technical and creative staffing solutions. Hyper - focused on you - ( the candidate, the client, the partner, the employee ) and how to make your engagement with us the best possible experience it can be while delivering results. Whether you are looking for your next career move, scaling a growing team, adding a trusted partner to your staffing program or completing a project, we’re here for U!

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Morgan Hill, CA, US

Year founded

2015