45 Twitch Customer Service Jobs Hiring Near You

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X,  and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience. Within CT, the Business Operations & Integrations team is the operational backbone - encompassing four functions (Business Operations, Financial & Contract Management, Go-to-Market, and Safety by Design) split across two sub-teams: BizOps and Integrations.

The Integrations team - which this role sits on - is the connective tissue between Community Trust and the rest of Twitch. We own the CT Readiness Program, ensuring every product, monetization, regulatory, or business development launch is operationally ready before it reaches our community (200+ launches per year). We also co-own Safety By Design, the process by which safety risks are identified and mitigated before products ship. We're building a team that can anticipate what's coming and react to what's arrived - getting CT into planning conversations earlier, simplifying how Twitch launches safely at scale, and building the systems that allow a small team to have outsized impact.

This is a Program Manager II role on the Integrations team within Community Trust Business Operations & Integrations. You will report to the Director of Business Operations & Integrations, and join a small, high-impact team of program managers responsible for CT's full GTM portfolio. You'll be the primary CT point of contact for a set of product and initiative launches, managing them end-to-end from intake through post-launch - across every org at Twitch, from ICs to executives.

You can work in San Francisco, CA; Irvine, CA; Los Angeles, CA; Seattle, WA

• Own a portfolio of product, policy, and operational launches end-to-end - from scoping through delivery and post-launch follow-through, including launches that impact CT's global outsourcing operations.
• Pull the latest information from product teams (timelines, scope changes, risks) and push relevant updates to CT stakeholders so the org is never caught off guard.
• Manage timelines, identify and mitigate risks proactively, and know when to flag something to your manager for escalation.
• Represent CT in cross-functional trade-off discussions through Safety By Design and broader launch planning - surfacing operational concerns and helping partners understand CT's perspective on enforcement feasibility, compliance, and customer experience.
• Build and improve the systems that help the team scale - whether that's process improvements, better tooling, or new communication norms.

• 3+ years of program or project management experience in a cross-functional environment with multiple (5+) concurrent workstreams.
• Demonstrated ability to take ambiguous, undefined work and structure it into a clear plan with owners, milestones, and accountability.
• Proven ability to influence without authority - building alignment, navigating disagreement, and driving outcomes through trust rather than positional power.
• Comfort managing stakeholder relationships across levels (IC through Director+), across orgs, and across competing priorities. You know when to escalate, when to negotiate, and when to move forward.
• Strong written and verbal communication - able to distill complex work into clear, concise updates for any audience, from a Slack thread to an executive briefing.
• High emotional intelligence and a collaborative orientation - you build trust quickly, upwards, downwards, and across. You lead with empathy, adapt your approach to the person and the context, and understand that relationships are the foundation of influence.

• Understanding of what it means to balance user safety with product velocity in a platform environment.
• Comfort with systems-thinking and process design - you've built or improved the frameworks a team relies on to operate, by meeting people where they already work.
• Experience in Trust & Safety, content moderation, policy operations, or regulatory compliance.
• Experience supporting go-to-market or launch readiness programs where multiple workstreams and dependencies converge on shared timelines.

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9211