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Service and Support

Job Description Technical Training Developer - Application Equipment Requisition ID: 5027 Job Location: Ames - Iowa - United States, New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Sioux Falls - South Dakota - United States Category: Service and Support Job Type: Full Time Working Mode: Hybrid

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Application Equipment Technical Training Developer will manage the entire technical training product life cycle for Guardian, Patriot, Trident, and Floater models for dealer service technicians and internal company personnel. The role will manage a team environment to develop and maintain training content on Guardian, Patriot, Trident, and Floater lines including all support and course materials, for new product and current product updates, including model year changes and running changes. Communicate with various stakeholders to identify training needs to achieve technical training objectives.

Key Responsibilities

• Be the primary contact between all the CNH technical groups and the Application Equipment management teams (i.e. know the strategic product range plan, approved budget items, current/future product offering, status of items/projects, manage inclusion of technical teams/members at the proper times, etc)
• Manage ordering of the new model year machines and coordinate to order within the Global Product Development lifecycle
• Identify and acquire the proper training aids for all the facilities where training will be offered. Train Technical Training with new tools and processes
• Lead creation of training content (Web Based, Virtual, Instructor led, shop activity workbooks, etc). Serve as the lead developer and trainer for all CNH Application equipment. Lead annual and new product specific internal trainings (trainers/support/field); schedule it, present it, pull in resources, etc
• Participate in end of season reviews for Application Equipment lines
• Review new/Model Year Technical Information document changes for functional data, schematic, review manuals for content accuracy before release
• Lead the development of Overviews and Dynamic Descriptions to be published within service manuals and used for technical training, coordinate with the Technical Information project manager. Lead the creation of dynamic electrical and hydraulic drawings or animations to support the Service Manuals for training purposes; supported by Technical Information and training developers
• Assist Product Support/Technical Information on challenging cases, including field support as approved
• Participate in and conduct technical training classes, to continue development of product knowledge and delivery quality
• Work with content developers of different product lines to continuously improve the processes of development
• Work at offsite locations to present localized training (approximately 20% of time)

Experience Required

• Bachelor's degree in Agriculture, Education, Training, Business Management or related degree
• A minimum of 8 years combined experience in direct training, instruction, education, sales or product management or relevant experience
• In lieu of a Bachelor's degree, we will also consider an Associate's degree in Agriculture, Education, Training, Business Management or related degree type, with a minimum of 10 years of combined experience in a related field
• Minimum 10 year of working knowledge and experience within the agriculture/farming, machinery or heavy equipment industries
• Proficiency in Microsoft 365 and Project Management Software
• 2 years of CNH Trainer, Product Specialist or Training Delivery experience

Preferred QualificationsPay Transparency

The annual salary for this role is USD $86,625.00 - $132,825.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.

Build a Career Doing Meaningful Work

Join us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity.

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