Director of Client Success
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
42 Transform9 Jobs Hiring Near You
Director of Client Success
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Director of Client Success
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Director of Client Success
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Sales Development Manager
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Sales Development Manager
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Marketing Director
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Marketing Director
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Product Manager, Specialty Workflows
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Product Manager, Specialty Workflows
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Financial Analyst
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Financial Analyst
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Senior Integration Engineer
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Senior Integration Engineer
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
VP of Engineering
Birmingham, AL · Remote
$184K - $237K/yr
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Quick apply
VP of Engineering
Birmingham, AL · Remote
$184K - $237K/yr
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
VP of Sales
Birmingham, AL · Remote
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Quick apply
VP of Sales
Birmingham, AL · Remote
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Sales Development Manager
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Quick apply
Sales Development Manager
Birmingham, AL · On-site
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Product Manager, Specialty Workflows
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Product Manager, Specialty Workflows
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Senior Software Engineer
Birmingham, AL · On-site +1
$114K - $151K/yr
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Senior Software Engineer
Birmingham, AL · On-site +1
$114K - $151K/yr
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Account Manager, Enterprise
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Account Manager, Enterprise
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Quick apply
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Account Executive, Enterprise
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Account Executive, Enterprise
Birmingham, AL · On-site +1
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
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Quick apply
Transform9 builds AI agents that answer every call for physician practices -- scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
New
VP of Engineering
Birmingham, AL · On-site +1
$168K - $217K/yr
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
VP of Engineering
Birmingham, AL · On-site +1
$168K - $217K/yr
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Senior Software Engineer
Birmingham, AL · On-site +1
$114K - $151K/yr
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Senior Software Engineer
Birmingham, AL · On-site +1
$114K - $151K/yr
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents ...
Site Reliability Engineer
Birmingham, AL · On-site
$53.50 - $71/hr
At Transform9, we are dedicated to transforming healthcare access and patient communication through our innovative conversational agent platform. Our mission is to provide seamless experiences for ...
Site Reliability Engineer
Birmingham, AL · On-site
$53.50 - $71/hr
At Transform9, we are dedicated to transforming healthcare access and patient communication through our innovative conversational agent platform. Our mission is to provide seamless experiences for ...
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Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 6 days ago
Job description
Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the roleRetention is the whole ballgame for a company whose product answers its clients' phones - and ours is working: net revenue retention is currently above 140%. You'll lead the entire post-sale organization - account management, implementation, and support, 10+ people and growing - and own the playbooks that keep that number climbing as we scale.
What you'll do- Lead and grow a 10+ person organization spanning account management, implementation, and support
- Protect and build on our 140%+ net revenue retention as the account base scales
- Build the playbooks: onboarding, QBRs, health scoring, risk escalation
- Develop relationships with senior stakeholders at our top accounts
- Own and resolve complex escalations end-to-end
- Partner with sales, product, and engineering as the voice of the customer
- Define and report the CS metrics that matter to leadership and the board
Full-time onsite at our Birmingham, AL office.
Requirements
- 8+ years in customer success or account management, with 3+ years leading teams
- Track record of building CS processes from scratch and hitting retention targets
- Data-driven operator: NRR, adoption, and time-to-value are your native language
- Strong hiring and coaching record
- Experience in healthcare technology or with provider organizations
- Experience leading implementation or support functions alongside account management
Benefits
- Top-tier health coverage: medical, dental & vision
- 401(k)
- Paid time off + holidays, and paid parental leave
If you want to fix the front door of healthcare, we'd love to hear from you.
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.
About Transform9
Sourced by ZipRecruiter
Company size
1 - 10 Employees
Headquarters location
Birmingham, AL, US
Year founded
2019