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Thermo King Service Technician

Thermo King West consists of nine family-owned dealerships involved in trailer repair, transport refrigeration, and other lines of business. In recent years we have been granted the prestigious Thermo King dealer of the year award in North America. We are a growing successful business that takes pride in caring for our customers and treating our employees well. Thermo King West is known to be a great place to work and our employees take pride in the service they provide our customers. The job description is listed below.

Basic Qualifications

• Basic understanding of mechanical, transport refrigeration, and/or electrical systems preferred but will train.  Experiences could include:
  • Diesel engines
  • Heavy equipment repair
  • Light duty mechanics
  • Heavy wheel mechanics
• High school diploma or equivalent preferred; related vocational or technical training preferred
• Basic computer skills and knowledge required
• Valid EPA 608 Type II, 609 certification preferred
• Valid driver’s license required
• Ability to obtain a DOT medical card if required
• Must be able to meet insurability standards for various dealer vehicles
• Successful completion of all pre-employment screening
• Ability to work overtime as required
• Ability to travel as required for training or to meet customers’ needs
• Owning a complete set of quality hand tools is preferred

Essential Responsibilities of Entry-Level Thermo King Technician Position:

• Proactively conduct diagnostic procedures on transport temperature equipment and perform necessary repairs with efficiency and high-quality standards
• Efficiently perform prescribed, routine maintenance procedures on transport temperature control equipment with high quality standards
• Efficiently install transport temperature control equipment according to Thermo King specifications with high quality standards
• Efficiently perform Auxiliary Power Unit installation, repairs and service with high quality standards
• Maintain current knowledge of Thermo King new product developments and service bulletins/campaigns
• Adherence to all dealer and Thermo King standards and work procedures
• Maintain CERTI-TECH certification level and participate in other training as required per national Thermo King standards
• Maintain dealer and Thermo King confidentiality
• Maintain good housekeeping
• Adherence to all safety procedures
• Maintain required paperwork to support dealership and Thermo King requirements
• Additional duties and responsibilities as required

Technician Levels / Career Path

• Technician level and pay grade is based on experience in the industry or similar. 
• Advancement in the Thermo King Service Technician position is as follows:
  • Apprentice Technician
  • Certified Technician
  • Professional Technician
  • Master Technician 
  • Alternatively, specialty certifications such as Bus or Flat-Rate Technician may be available

Key Success Factors 

• Delivering superior customer satisfaction through high quality and efficient service
• Problem solving and relationship building skills
• Effective and proactive communication
• Demonstrating good judgment and decision-making skills
• Ability to work with little or no supervision
• Desire to learn and continuously improve self and surroundings
• Drive to meet and exceed productivity standards