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Role Summary (Basic Purpose): The Technical Product Analyst/Scrum Master is a hybrid role responsible for driving Agile delivery execution while performing deep technical and process analysis for Membership initiatives. This role partners closely with Product Owners, Architects, Developers, and the Release Train Engineer (RTE) to ensure predictable delivery, high-quality outcomes, and alignment to PI objectives.
The role blends Scrum Master servant leadership with hands-on technical/project analysis, enabling teams to translate business and architectural needs into well-defined, prioritized, and executable backlog items while continuously improving delivery flow.
Key Responsibilities
Scrum Master & Agile Delivery Leadership
Serve as Scrum Master for an Agile team.
Facilitate all Agile ceremonies: Daily Stand-ups, Sprint Planning, Backlog Refinement, Reviews, Retrospectives, and System Demos.
Coach teams on Scrum and SAFe practices, fostering self-organization and continuous improvement.
Identify, track, and remove or escalate impediments and risks impacting delivery.
Support PI Planning, ART syncs, and coordination with other teams and Shared Services.
Partner with the Release Train Engineer (RTE) to ensure teams meet PI Objectives and commitments.
Apply Agile project management practices to support:
o Scope, schedule, and dependency management
o Risk and issue tracking
o Delivery metrics and forecasting
Track and report team performance, velocity, and delivery health.
Ensure alignment between sprint execution and broader program milestones.
Represent the team in cross-team delivery forums (e.g., Scrum of Scrums / ART syncs) and strengthen communication channels to reduce dependencies and improve flow.
Partner with architecture/platform stakeholders as needed to keep work aligned to enterprise direction and operating model decisions being discussed
Technical Project & Product Analysis
Perform technical and functional analysis of business requirements, system workflows, APIs, and data integrations related to Pega platform and S3 microservices.
Partner with Product Owner and BSA s to create, refine, and prioritize product backlogs, ensuring stories are clear, testable, and ready.
Analyze dependencies, scope, risks, and impacts across teams and systems.
Review epics, features, user stories, and acceptance criteria, providing critical feedback to ensure quality.
Serve as a liaison between business stakeholders, architecture, and delivery teams, translating needs into technical solutions.
Drive improvement initiatives to increase flow, quality, and predictability.
Mentor team members on Agile mindset and execution best practices.
Contribute to ART-level improvements and cross-team alignment.
Promote transparency, accountability, and a culture of continuous learning.
Required Qualifications
Demonstrated experience serving as a Scrum Master for technology delivery teams and enabling reliable execution through Agile discipline.
Strong capability in technical/process analysis: translating ambiguous needs into clear backlog items and supporting end-to-end delivery.
Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience.
5+ years experience in Agile delivery roles, with Scrum Master and/or Technical Analyst experience.
Strong understanding of SAFe Agile, Scrum, and Lean principles.
Experience working with technical teams (APIs, integrations, data flows, cloud or service-based architectures).
Proven ability to analyze complex systems and translate requirements into executable backlog items.
Strong facilitation, communication, and stakeholder management skills.
Preferred Qualifications
SAFe Scrum Master (SSM), CSM, or equivalent Agile certification.
Prior experience supporting enterprise-scale transformation programs.
Familiarity with Azure DevOps or similar Agile lifecycle tools.
Experience operating in matrixed, distributed teams.