Tata Consultancy Services

Tata Consultancy Services

69 jobs near Columbus, OH

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues ...

Client Partner

Columbus, OH · On-site

$151K - $204K/yr

Develop and assess account strategies to meet revenue targets Training and Development: Providing training to clients and internal teams on new products or services. Industry Experience & Problem ...

AI Engineer

Edison, OH · On-site

$90K - $108K/yr

Collaborate with cross-functional teams to integrate AI solutions into existing and new products. * Analyze and interpret complex datasets to drive research and development initiatives. * Design ...

AI Engineer

Edison, OH

$90K - $108K/yr

Collaborate with cross-functional teams to integrate AI solutions into existing and new products. * Analyze and interpret complex datasets to drive research and development initiatives. * Design ...

Gen AI Developer Intern

Dublin, OH · On-site

$18.50 - $24.50/hr

TCS' mentoring, career development, and on-the-job training ensure a smooth transition into your ... services & OpenAI. • Understanding of ethical considerations and biases in AI systems. Skills:

Java Backend developer

Phoenix, AZ · On-site

$50.25 - $65/hr

Tata Consultancy Services is seeking a Java Backend Developer with expertise in Java and Kotlin ... and debug production issues, conduct root cause analysis, and implement solutions to prevent ...

Client Partner CPG

Edison, NJ · On-site

$130K - $179K/yr

New Jersey Tata Consultancy Services is seeking a Client Partner for a large CPG customer ... Development • Identify and pursue growth opportunities within existing and new accounts. • ...

SAP ABAP Lead

Houston, TX · On-site

$58.75 - $79.50/hr

Tata Consultancy Services is seeking a SAP ABAP Lead to oversee technical delivery across SAP ECC ... design, development standards, estimation, delivery planning, code quality, and technical ...

AS400 Developer Greeting from Tata Consultancy Services! TCS is Hiring for- AS400 Skill ... Knowledge on Service now, Wealth Management Experience RoleSoftware Development - Other Industry ...

AS400 Developer Greeting from Tata Consultancy Services! TCS is Hiring for- AS400 Skill ... Knowledge on Service now, Wealth Management Experience RoleSoftware Development - Other Industry ...

AS400 Developer Greeting from Tata Consultancy Services! TCS is Hiring for- AS400 Skill ... Knowledge on Service now, Wealth Management Experience RoleSoftware Development - Other Industry ...

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Showing results 1-20

$16.50 - $21/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

176th of 226 rated it services


Job description

Job Summary:
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.

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