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MSI Express, Inc.

System Support Specialist

Portage, IN · On-site

ROLE PURPOSE/ POSITION SUMMARY The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant ...

R.E. Mason

System Support Specialist

Charlotte, NC

Employee Assistance Program (EAP) General Description This position is a System Support Specialist supporting internal customers. This role is part of a small team and is expected to work hands-on to ...

Albertsons

System Support Technician

Denver, PA · On-site

System Support Technician ACME, a division of Albertsons Companies This position is located in Denver, PA and requires onsite attendance. About the Company Albertsons Companies is at the forefront of ...

Tristar Insurance

System Support Analyst

Long Beach, CA · On-site +1

$25 - $30/hr

The System Support Analyst is responsible for providing high-quality technical assistance to users, ensuring operational efficiency, and maintaining a seamless user experience. The successful ...

The Home Depot

System Support Technician

Aurora, CO

$22 - $28/hr

The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by remotely programing Communicators and Alarm Panels using a variety of specific manufacturer ...

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asrcfh

PCON System Support Specialist

Edwards, CA

ASRC Federal requires a Part-Time PCON Programmer that provides specialized software support for Aerojet-developed PCON control systems operating within AFRL test facilities. This position is an as ...

Worldpay

System Support Analyst I

Cincinnati, OH · Hybrid

We're looking for a System Support Analyst I to join our ever-evolving Core Settlement Support US team and help shape the future of global commerce. What you'll own * Provides 24 x 7 on-call support ...

Siemens Mobility

Power System Support Engineer

Houston, TX · On-site

$85 - $120/hr

... system studies; Programming and scripting languages, such as Fortran or Python; Experience in distribution planning or production costing; Experience in a customer-facing technical support role and ...

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System Support Specialist

MSI Express, Inc.

Portage, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

MSI Express rating

6.8

Company rating: 6.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

252nd of 442 rated food and drinks producers

Job description

Job Description:
ROLE PURPOSE/ POSITION SUMMARY
The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant and office personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT team on special department projects as required.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
  • ERP/MRP system support and plant personnel training Understand ERP/MRP system functions
  • Train floor personnel to properly use system to ensure data integrity
  • Assess and resolve manufacturing floor issues and implement solutions to prevent reoccurrence
  • Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting
  • Maintenance management system administration
  • Quality and Training management system administration
  • Production workstation support and administration
  • Network hardware support and administration
  • Provide assistance in the use of workstation hardware and software for company employees
  • Assist with setup and configuration of workstation computers, peripherals
  • Assist in development of IT asset management systems to track hardware, software, antivirus and security systems
  • Follow and help improve standard operating procedures pertaining to IT Systems, MRP system, maintenance system and Quality reporting systems

QUALIFICATIONS/ CAPABILITY PROFILE
Minimum Education
  • High School diploma or equivalent
  • Bachelor's degree in Information Systems or related field - preferred

Minimum Experience
  • 1-3 years' experience with computers, software, hardware and IT support
  • Experience with administration of ERP/MRP systems

Minimum Knowledge/ Skills/ Abilities
  • Knowledge of the practices, principles, and techniques of computer operation; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and the management of information systems
  • Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems
  • Ability to operate information technology systems and to troubleshoot and repair equipment
  • Proficient use of computers and Microsoft Office: Word, Excel, and Outlook
  • Ability to work well with people over the phone and explain technical steps in non-technical terms
  • Attention to detail, and ability to prioritize, work as part of a team and meet deadlines.
  • Excellent customer service, interpersonal, verbal and written communication skills.

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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