WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Quick apply
64 System One Workforce Analyst Jobs Hiring Near You
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Quick apply
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Sr Workforce Analyst
$86K - $107K/yr
A company that is recognized as one of the best big companies to work for as well as the best place ... The crucial information derived from our tests, instruments, and informatics systems is often the ...
Sr Workforce Analyst
$86K - $107K/yr
A company that is recognized as one of the best big companies to work for as well as the best place ... The crucial information derived from our tests, instruments, and informatics systems is often the ...
Workforce Management Analyst II
Baltimore, MD · On-site
$38.71/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE Location: Remote (U.S.) - client site ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Workforce Management Analyst II
Baltimore, MD · On-site
$38.71/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) - REMOTE Location: Remote (U.S.) - client site ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Sr Workforce Analyst
Madison, WI · On-site
$86K - $107K/yr
A company that is recognized as one of the best big companies to work for as well as the best place ... The crucial information derived from our tests, instruments, and informatics systems is often the ...
Sr Workforce Analyst
Madison, WI · On-site
$86K - $107K/yr
A company that is recognized as one of the best big companies to work for as well as the best place ... The crucial information derived from our tests, instruments, and informatics systems is often the ...
Senior Workforce Analyst
Charleston, SC · On-site +1
$81K - $101K/yr
Become a part of our caring community We're looking for a Senior workforce planning analyst to own ... CenterWell Pharmacy is one of the nation's largest home-delivery and specialty pharmacies, serving ...
Senior Workforce Analyst
Charleston, SC · On-site +1
$81K - $101K/yr
Become a part of our caring community We're looking for a Senior workforce planning analyst to own ... CenterWell Pharmacy is one of the nation's largest home-delivery and specialty pharmacies, serving ...
Senior Workforce Analyst
$87K - $109K/yr
Become a part of our caring community We're looking for a Senior workforce planning analyst to own ... CenterWell Pharmacy is one of the nation's largest home-delivery and specialty pharmacies, serving ...
Senior Workforce Analyst
$87K - $109K/yr
Become a part of our caring community We're looking for a Senior workforce planning analyst to own ... CenterWell Pharmacy is one of the nation's largest home-delivery and specialty pharmacies, serving ...
Sr. Workforce Data Analyst
Blue Bell, PA · On-site
$82K - $103K/yr
The analyst will partner closely with the Senior Workforce Analyst, HR & Payroll Systems team, IT, and other business partners to ensure workforce data is accurate, secure, well-structured, and ...
Sr. Workforce Data Analyst
Blue Bell, PA · On-site
$82K - $103K/yr
The analyst will partner closely with the Senior Workforce Analyst, HR & Payroll Systems team, IT, and other business partners to ensure workforce data is accurate, secure, well-structured, and ...
Workforce Data Analyst
Frankfort, KY · On-site
... SOC) system and North American Industry Classification System (NAICS) . * Assist with the ... At least 1 year of professional experience involving one or more of the following: * Statistical ...
Workforce Data Analyst
Frankfort, KY · On-site
... SOC) system and North American Industry Classification System (NAICS) . * Assist with the ... At least 1 year of professional experience involving one or more of the following: * Statistical ...
Workforce Specialist
Oklahoma City, OK · On-site
Bachelor's in Data Science, Statistics, Business Analytics, Computer Science, or related field * 2-3 years of experience in workforce analytics, HR data science, HRIS, UKG Pro Analyst, UKG Pro ...
Workforce Specialist
Oklahoma City, OK · On-site
Bachelor's in Data Science, Statistics, Business Analytics, Computer Science, or related field * 2-3 years of experience in workforce analytics, HR data science, HRIS, UKG Pro Analyst, UKG Pro ...
Workforce Planning Analyst
Atlanta, GA · On-site
... one of the largest and most dynamic client accounts in the organization. Our environment is fast ... workflows, or system integrations. • Advanced experience in Power BI or comparable data ...
Workforce Planning Analyst
Atlanta, GA · On-site
... one of the largest and most dynamic client accounts in the organization. Our environment is fast ... workflows, or system integrations. • Advanced experience in Power BI or comparable data ...
Sr HR Workforce Analytics Analyst
Houston, TX · Hybrid
$45/hr
... One of the premier Healthcare organizations is seeking a Sr HR Workforce Analyst for their ... Improve HR data systems and reporting processes while mentoring junior analysts. Qualifications and ...
Quick apply
Sr HR Workforce Analytics Analyst
Houston, TX · Hybrid
$45/hr
... One of the premier Healthcare organizations is seeking a Sr HR Workforce Analyst for their ... Improve HR data systems and reporting processes while mentoring junior analysts. Qualifications and ...
Be one of us, and be part of our success story! Your Role The Workforce Support Analyst assists ... Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ...
Be one of us, and be part of our success story! Your Role The Workforce Support Analyst assists ... Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ...
Be one of us, and be part of our success story! Your Role The Workforce Support Analyst assists ... Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ...
Quick apply
Be one of us, and be part of our success story! Your Role The Workforce Support Analyst assists ... Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ...
Be one of us, and be part of our success story! Your Role The Workforce Support Analyst assists ... Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ...
Be one of us, and be part of our success story! Your Role The Workforce Support Analyst assists ... Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to ...
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Quick apply
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Quick apply
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Sr. Workforce Data Analyst - Blue Bell, PA
Blue Bell, PA · On-site
$82K - $103K/yr
The analyst will partner closely with the Senior Workforce Analyst, HR & Payroll Systems team, IT, and other business partners to ensure workforce data is accurate, secure, well-structured, and ...
Sr. Workforce Data Analyst - Blue Bell, PA
Blue Bell, PA · On-site
$82K - $103K/yr
The analyst will partner closely with the Senior Workforce Analyst, HR & Payroll Systems team, IT, and other business partners to ensure workforce data is accurate, secure, well-structured, and ...
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Quick apply
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
Quick apply
Senior System Analyst
Tulsa, OK · Remote
$26 - $29/hr
... workforce solutions across North America. We help clients get work done more efficiently and ... System One not only serves as a valued partner for our clients, but we offer eligible employees ...
System One Jobs Information
What is it like to work at System One?
System One is a professional services company that values collaboration, innovation, and a client-centric approach, fostering a dynamic and supportive work environment.
The company's team structure is designed to facilitate knowledge sharing and expertise exchange, with a flat organizational hierarchy that encourages open communication and cross-functional collaboration. System One's mission is to deliver high-quality solutions to its clients through a network of experienced professionals and cutting-edge technologies.
Working at System One may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, client-driven industry, with opportunities for professional growth and development in a collaborative and dynamic work environment.
The company's team structure is designed to facilitate knowledge sharing and expertise exchange, with a flat organizational hierarchy that encourages open communication and cross-functional collaboration. System One's mission is to deliver high-quality solutions to its clients through a network of experienced professionals and cutting-edge technologies.
Working at System One may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, client-driven industry, with opportunities for professional growth and development in a collaborative and dynamic work environment.
What makes System One an attractive place to work?
System One is a leading provider of workforce solutions and staffing services, known for its expertise in delivering high-quality talent to various industries. The company's workplace is characterized by a culture of innovation, collaboration, and flexibility, offering employees opportunities to work on diverse projects and develop their skills in a dynamic environment. By joining System One, professionals can expect to contribute to the growth and success of a forward-thinking organization, with opportunities for career advancement and professional development in a rapidly evolving industry.
What other companies are hiring for Workforce Analyst jobs?
What are the most popular jobs at System One?
What are the most popular categories at System One?
Contractor
Medical, Dental, Vision, Life, Retirement
Re-posted 7 days ago
Job description
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE
Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.
WHAT YOU’LL DO
Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
Monitor and report schedule adherence.
Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.
REQUIRED QUALIFICATIONS
Bachelor’s degree, OR equivalent experience
- In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)
3+ years of experience in service center operations or scheduling/forecasting within a call center environment
Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)
NICE TO HAVE
Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
Experience supporting skills-based routing environments and multi-skill scheduling
Strong experience with adherence monitoring and shrinkage planning
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M- #LI-
Ref: #851-Rockville-S1
About System One
Sourced by ZipRecruiter
System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.
Industry
Business consulting services and recruiting and staffing services
Company size
5,001 - 10,000 Employees
Headquarters location
Pittsburgh, PA, US