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Airport Customer Service Agent

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We're accelerating the next great revolution in aviation, electric flight, to unlock affordable and personalized air transportation for everyone.

Job Title: Airport Customer Service Agent — Customer Service & Ramp

Location: OGG Airport

Employment Type: Part-Time

Department: Customer Service

Reports To: Station Manager

FLSA Status: Non-Exempt

The Airport Customer Service Agent is our primary representative in our airport stations, responsible for greeting and checking in guests, handling luggage, booking and re-booking flights, assisting with guest loading and unloading, and covering ramp duties at our smaller stations.

Key Responsibilities

Ensure FAA, airline, and airport regulations are followed

Enforce safety and security measures and protect sensitive zones

Create and modify reservations

Check in guests; safely load and unload guests

Handle luggage up to 70 lbs and monitor luggage for size, quantity, and weight

Review baggage tags for accuracy

Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Make announcements over a public address system

Process credit card payments

Direct aircraft parking and dispatch on the ramp

After training, tow aircraft to proper parking positions on the ramp

Maintain work area and mechanical equipment in proper order

Requirements

Knowledge, Skills & Abilities

Excellent written and verbal communication skills

Able to read, write, and speak English effectively

Able to maintain eye contact when speaking with customers

Professional in appearance and manner

Ability to learn, understand, and communicate the terms of the company's Contract of Carriage

Courteous in all interactions

Able to interact effectively with passengers, co-workers, and management

Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Ability to diffuse stressful situations

Detail-oriented and self-motivated

Qualifications

Education

High school diploma or equivalent

Miscellaneous Requirements

Valid driver's license and reliable transportation

Computer skills, able to learn reservation and phone systems, proficient with a PC

Basic math abilities

Ability to work within a 24/7 operation including holidays

Ability to pass a 10-year background check and pre-employment drug screen

At least 18 years of age

Authorized to work in the United States

Work Experience

At least 1 year of prior customer service experience preferred

Mental Requirements — Level 2

Requires high periods of concentration intermittently and normal attention. Even once the job is learned, tasks will require normal attention to deal with recurring variables.

Physical Requirements

Must be able to lift a 70 lb suitcase from the floor to 18 inches and carry it with both hands for up to 25 feet

Must have physical dexterity for repetitive tasks including bending, squatting, kneeling, crawling, and twisting, and sustaining those positions for extended periods

Must be able to stand for extended periods of time

Must be able to work in all weather conditions and in confined spaces

Must have sufficient vision to safely perform the essential functions of the position

Must be able to meet all physical requirements related to aircraft weight limitations before and during employment

Activity Breakdown

Activity - Approx. % of Time

Sitting - 5%

Standing - 70%

Walking - 25%

Machines & Equipment Used: Varied, 100% of time. Includes computer, phone, and photocopier/fax use as needed.

Travel: Less than 5% on-the-job travel, including commuting to regular work locations.

Benefits

Competitive salary based on experience

Full-time team members are eligible for comprehensive medical, dental, and vision plans, plus air ambulance coverage, short-term disability, pet insurance, HSAs, company-paid life insurance, and a 401(k) plan (eligibility begins the first of the month following 30 days of employment)

Generous PTO plus paid holidays throughout the year

Team member travel discounts through the My ID Travel program: discounted flights, hotels, car rentals, and cruises

Surf Air Mobility is committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment is based on merit, competence, and qualifications and will not be influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Surf Air Mobility participates in E-Verify.