2 Suno Customer Service Jobs Hiring Near You

We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.

Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it's incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.

Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).

Suno's platform teams build the foundation upon which everything else is built, from our products at scale to our internal processes. We're hiring Staff and Senior Software Engineers to work on one of the teams that powers the entire company: Infrastructure, Platform, and Leverage These teams work on a range of complex challenges, from the lowest layers of compute, to the platforms that 70+ engineers build on daily, to the AI-native tools and workflows that catalyze how everyone at Suno works, to the core creation surface where millions of people make music.

During the interview process we'll work with you to find the team that's the best mutual fit based on your background, technical strengths, and what gets you excited. What all of these teams share: they're building foundational systems at scale, they own their work end-to-end, and their output directly determines how fast and how well Suno can build and ship products. They solve hard problems with autonomy and a bias toward engineering excellence.

Check out the Suno version of the job here: https://suno.com/s/3NcdjuEOnlHGMoBt

On one of Suno's platform teams, you'll work on a subset of the complex challenges outlined below:

• Build the platforms that 70+ engineers depend on to ship product quickly and safely - APIs, authentication, deployment tooling, backend-driven configuration, and similar

• Manage migrations that help teams transition off legacy systems seamlessly and without risk

• Collaborate with engineering teams across the company to understand their needs and build the right abstractions

• Build shared infrastructure, agentic tooling, and workflows that enable AI-native development across the company

• Define best practices, frameworks, and evaluation systems for how Suno uses tooling in daily work

• Partner closely with engineering and non-engineering teams to understand their needs and build the right solutions

• Architect and build services to handle write-heavy consumer traffic and data

• Design systems that are performant, secure, scalable, and easy to observe

• Build and operate distributed databases, caching layers, and storage systems at consumer scale

• Scale Kubernetes infrastructure and control planes to support rapid product and ML growth

• Design inference infrastructure that keeps AI workloads fast, reliable, and cost-efficient

• Build the foundational infrastructure for next-generation song creation: a multi-modal music agent, a create platform that powers multiple song creation products, and a realtime API enabling live generation and radio experiences

• Operate with ambiguity - scope what matters, move fast, and drive projects forward independently as the space evolves

• Own systems end-to-end - from design through deployment, monitoring, and operational excellence

• Mentor other engineers and raise the bar for engineering quality, reliability, and maintainability

To succeed on one of Suno's platform teams, your experience and skill set might resemble a cross section of the following:

• 5-7+ years of infrastructure, backend, or systems engineering experience

• Experience building and operating systems at significant scale in production

• Strong understanding of distributed systems, cloud services (AWS/GCP), and modern infrastructure patterns

• Expertise in infrastructure and platform security best practices

• Ability to reason through hard scaling, reliability, and performance problems with clear technical judgment

• Technical leadership or management experience

• Experience building internal systems 01 - auth, notifications, CDN, or similar

• Experience with websockets, streaming traffic patterns, and audio/video delivery

• Familiarity with backend API design patterns at scale to serve internal backend, web and mobile clients alike

• Experience on a platform or developer experience team where your primary customers were other engineers

• Ability to manage system migrations with multiple dependent engineering teams

• A working knowledge of security best practices in building and scaling infrastructure

• Hands-on familiarity with the current landscape of AI for software engineering including, but not limited to: models, agents, coding assistants, and agentic workflows

• Experience building or operating agent orchestration, tool calling, or streaming LLM generation systems

• Experience building a streaming or realtime protocol in production - streaming generation, chat/turn-based UI, or live progress feeds

• Shipped APIs consumed by iOS and Android clients in production; mobile-friendly API design is second nature

• Observability is part of how you ship - you instrument before launch, not after

• Mentorship experience - you've actively developed junior or mid-level engineers, not just worked alongside them

• Strong product instincts - you synthesize user needs and build the right abstraction

• Comfort operating in ambiguous, fast-moving problem spaces

• High ownership - you drive projects end-to-end without waiting for direction

• Strong product instincts - you synthesize user needs and build the right abstraction

• Strong communication skills - you keep stakeholders informed and reduce ambiguity for the teams you serve

• Strong written communication - patient and educator-minded when rolling out tools that change how people work

• Strong oncall instincts - triage, debug, and resolve incidents across a distributed stack

• A love of music, whether you're an avid listener or musician yourself

• This role is based in Cambridge, MA (Boston).

• This role is expected to work from the Suno office 5 days a week, per Suno's company policy.

• Applicants must be eligible to work in the US.

• Company Equity Package

• 401(k) with 3% Employer Match & Roth 401(k)

• Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)

• 11 Paid Holidays + Unlimited PTO & Sick Time

• 16 Weeks of Paid Parental Leave

• Creative Education Stipend

• Generous Commuter Allowance

• In-Office Lunch (5 days per week)

Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.