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Success Academy Jobs Information

Does Success Academy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
94% of people say they would get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and June 2026.

At Success Academy, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Success Academy affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people get paid time off at Success Academy?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and June 2026.

Do Success Academy workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and June 2026.

How easy is it to get time off at Success Academy?

Most people find it hard to get time off.
88% of people report it’s hard to get time off.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and June 2026.

Do Success Academy managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
40% of people say their manager changes their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and June 2026.

Do jobs at Success Academy spill into time workers aren’t paid for?

Yes. The job often spills into unpaid time.
80% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and June 2026.

How easy is it to take sick days at Success Academy?

Most people find it hard to take sick days.
88% of people report that it’s hard to take time off if they are sick.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at Success Academy feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at Success Academy get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and June 2026.

Is it stressful to work at Success Academy?

Most people feel stressed out here.
94% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at Success Academy enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at Success Academy recommend working with their team?

Not many people recommend working with their team.
76% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people get enough training when they start at Success Academy?

Most people didn’t get enough training when they started.
82% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people get support to advance at Success Academy?

Most people are given support to advance their career here.
In the last year, 77% of people report being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people think Success Academy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and June 2026.

Do workers feel well informed about how Success Academy is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and June 2026.

What are the most popular jobs at Success Academy?

What are the most popular categories at Success Academy?

Infographic showing various Operations job openings at Success Academy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Director, Operations Excellence

Success Academy Charter Schools

New York, NY • On-site

Full-time

Re-posted 18 days ago

Success Academy rating

5.1

Company rating: 5.1 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

557th of 631 rated elementary and secondary schools

Job description

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.
Success Academy's dual mission is to build world-class schools that empower children to thrive in college and in life, and to advocate for policies that expand access to educational opportunity.
The Director of School Operations plays a critical role in advancing that mission by ensuring every school has the operational foundation necessary to deliver an exceptional experience for scholars, families, and staff.
This leader is responsible for defining and executing the vision, strategy, talent model, and operating standards for School Operations across the network. They oversee a team of Regional Operations Managers (ROMs) and are accountable for developing leaders who can build high-performing operational teams, create outstanding school environments, and consistently execute at a high level.
The Director serves as the senior operational partner to network leadership, balancing immediate operational needs with long-term organizational strategy. They ensure School Operations has the talent, systems, resources, and accountability structures necessary to support school excellence at scale.
The Director ensures operational excellence is not simply a support function, but a strategic advantage that enables school leaders and teachers to focus on delivering extraordinary outcomes for scholars.
Success in this role is measured not by the performance of individual schools, but by the strength of the operating model, the effectiveness of the leaders within it, and the consistency of outcomes delivered across the network.
Summary of Key Responsibilities
Leadership of Regional Operations Managers
  • Leads, develops, and manages a team of Regional Operations Managers.
  • Builds leadership capability by coaching leaders of leaders.
  • Establishes performance expectations, accountability systems, and development plans for ROMs.
  • Drives succession planning and long-term talent strategy across School Operations.
  • Creates a culture of ownership, follower-ship, and operational excellence throughout the organization.
  • Ensures ROMs are effectively developing Business Operations Managers and school-based operations teams.
  • Identifies, develops, and retains top operational talent across the network.

Strategic Leadership & Organizational Design
  • Defines and executes the long-term vision and strategy for School Operations.
  • Designs organizational structures, talent models, and operating systems that enable school success at scale.
  • Anticipates future organizational needs and proactively builds capabilities to support growth.
  • Evaluates the effectiveness of the operating model and continuously improves it.
  • Leads large-scale operational transformation efforts and organizational change initiatives.
  • Partners with senior leadership to shape network-wide strategy and priorities.

Operational Excellence
  • Establishes operational standards and accountability measures across the network.
  • Ensures schools consistently deliver strong outcomes across facilities, safety, compliance, enrollment, family experience, financial management, and operational execution.
  • Uses data and performance metrics to identify trends, prioritize interventions, and drive continuous improvement.
  • Creates systems that allow operational excellence to be measured, scaled, and sustained.
  • Builds a culture of noticing, problem-solving, and accountability at every level.

Cross-Functional Leadership
  • Serves as the primary operational thought partner to network leadership.
  • Builds strong partnerships across Schooling, Enrollment, Facilities, Technology, Finance, People, Family Engagement, Supply Chain, and other network teams.
  • Influences organizational decision-making through operational expertise and insight from schools.
  • Ensures cross-functional initiatives are designed with implementation realities in mind.
  • Clarifies ownership and accountability across teams to improve execution and reduce complexity.
  • Aligns stakeholders around priorities, resources, timelines, and expected outcomes.

Talent Strategy & Capability Building
  • Develops long-term talent pipelines for School Operations leadership.
  • Defines leadership competencies, performance expectations, and development pathways.
  • Drives hiring strategy, succession planning, onboarding, performance management, and leadership development.
  • Creates systems that strengthen management capability and leadership effectiveness.
  • Ensures leaders have the skills, tools, and support necessary to succeed.

Systems, Innovation & Continuous Improvement
  • Evaluates the effectiveness of operational programs, systems, and processes.
  • Leads the design and implementation of tools, workflows, and standards that improve execution.
  • Identifies opportunities to simplify work, eliminate inefficiencies, and increase consistency.
  • Leverages data, technology, and innovation to improve operational outcomes.
  • Ensures School Operations evolves to meet the changing needs of schools and the organization.

Financial Stewardship
  • Oversees operational budget performance across the network.
  • Ensures leaders understand financial expectations and manage resources responsibly.
  • Partners with Finance to develop forecasting, reporting, and accountability systems.
  • Aligns investments and staffing decisions to organizational priorities and school needs.
  • Identifies risks, opportunities, and resource allocation strategies that strengthen operational performance.

Key Job Dimensions & Scope
  • Strategic leadership of School Operations across the Success Academy network.
  • Direct leadership and development of Regional Operations Managers.
  • Leadership of leaders responsible for operational performance across multiple schools and regions.
  • Accountable for operational outcomes, talent strategy, organizational design, and leadership development.
  • Senior cross-functional influencer and thought partner to network leadership.
  • Responsible for scaling systems, standards, and capabilities across the organization.
  • Balances immediate operational realities with long-term organizational priorities.
  • Frequent travel between schools and network locations.

Knowledge, Skills, and Experience
Leadership
  • Proven ability to lead leaders and build high-performing teams.
  • Demonstrated success coaching, developing, and managing senior leaders.
  • Ability to create follower-ship, accountability, and ownership across a large organization.
  • Strong judgment in talent assessment, succession planning, and organizational design.

Strategic Thinking
  • Exceptional strategic planning and systems-thinking capabilities.
  • Ability to connect day-to-day execution with long-term organizational outcomes.
  • Skilled at navigating ambiguity, competing priorities, and organizational complexity.
  • Experience leading large-scale organizational change and transformation efforts.

Operational Excellence
  • Deep understanding of operational systems, performance management, and continuous improvement.
  • Strong analytical skills and ability to leverage data to drive decisions.
  • Experience building scalable systems, standards, and accountability frameworks.
  • Ability to drive operational excellence across multiple sites, teams, or business units.

Influence & Collaboration
  • Exceptional communication, relationship-building, and influencing skills.
  • Ability to drive alignment across diverse stakeholders and competing priorities.
  • Strong executive presence and ability to influence without direct authority.
  • Skilled at building trust and credibility across all levels of an organization.

Business Acumen
  • Experience managing budgets, forecasting, resource allocation, and organizational investments.
  • Strong problem-solving and decision-making skills.
  • Ability to balance organizational priorities while maintaining a relentless focus on scholar outcomes.

Preferred Experience
  • 10+ years of progressive leadership experience in operations, education, consulting, military leadership, hospitality, retail, healthcare, or other complex multi-site environments.
  • Experience leading leaders across multiple regions, business units, or locations.
  • Experience designing organizations, building talent systems, and driving transformational change.
  • Demonstrated success scaling teams, systems, and operational performance across a large organization.
  • Experience partnering with senior executives to drive enterprise-wide initiatives and organizational effectiveness.

Exact compensation may vary based on skills and experience.
Compensation Range
$165,000-$175,000 USD
Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.
Privacy Policy:
By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our Privacy Policy.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.
Success Academy Charter Schools does not offer employment-based immigration sponsorship.

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