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## SAP S/4 HANA Service Management Systems AnalystBewerbenremote type: Hybridelocations: Charlotte, North Carolinatime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R48799Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.The RoleAs an **SAP S/4 HANA Service Management Systems Analyst**, you will provide L2/L3 production support for SAP S/4HANA Service solutions following go-live. You will work closely with business stakeholders and cross-functional IT teams to resolve issues, improve service processes, support system enhancements, and ensure stable operations across the service management landscape. This role is critical to maintaining high levels of system performance, user satisfaction, and business continuity.Core Responsibilities* Provide L2/L3 production support for SAP S/4HANA Service and resolve incidents, service requests, and defects within established service levels.* Perform root cause analysis, implement sustainable solutions, and drive continuous process improvements.* Configure, support, and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, and Service Billing.* Monitor and support integrations between SAP S/4HANA Service and related modules including SD, MM, FI/CO, and Plant Maintenance/Enterprise Asset Management (PM/EAM).* Support SAP Fiori applications and mobile solutions used by service and field service teams.* Participate in testing activities, including user acceptance testing (UAT), regression testing, and production releases.* Develop user documentation, provide end-user training, and support adoption of new functionality.* Collaborate with business stakeholders to identify enhancement opportunities and deliver continuous improvements.* Participate in on-call and off-hours support as required to ensure system stability and business continuity.Required Qualifications* Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and experience.* 5–7 years of SAP experience with a strong focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management.* Minimum of 2 years of hands-on SAP S/4HANA Service module support experience.* Experience supporting production environments, including incident, problem, and change management processes.* Experience supporting SAP Fiori applications and mobile solutions for Field Service Management.* Strong understanding of integrations across SAP SD, MM, FI/CO, and PM/EAM modules.* Strong troubleshooting, analytical, and root cause analysis skills.* Ability to manage multiple priorities and work effectively in a fast-paced support environment.* Excellent verbal and written communication skills.* Strong customer service and stakeholder management capabilities.* Working knowledge of SAP testing methodologies and release management processes.Hands-on experience supporting:* Service Order Management* Service Contracts and Entitlements* Warranty and Claims Management* Service Billing and Finance processesPreferred Qualifications* Experience supporting both SAP ECC PM/CS and SAP S/4HANA Service environments.* Familiarity with ITIL-based support processes and service management practices.* Experience using ticketing and workflow tools such as ServiceNow or Jira.* Experience supporting global users across multiple regions and time zones.* Knowledge of SAP Field Service Management (FSM) and related mobility solutions.* SAP certification in S/4HANA Service, Customer Service, PlantWerden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation #J-18808-Ljbffr