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BRANCH OPERATIONS TEAM MEMBER

ESSENTIAL FUNCTIONS

• Provide professional customer service by phone, in person, and through written communication.
• Process sales, rental, return, purchase, and inventory transactions accurately in Epicor and other company systems.
• Coordinate order fulfillment, shipping, receiving, stocking, delivery, and customer pickup activities.
• Maintain inventory accuracy through cycle counts, proper material handling, and timely reporting of discrepancies or missing items.
• Prepare, inspect, clean, troubleshoot, repair, and maintain rental equipment and customer owned products within the employee’s training and assigned responsibilities.
• Provide customers with basic equipment operation, safety information, manuals, and technical support as appropriate.
• Maintain branch equipment, work areas, tools, and rental assets in a clean, safe, organized, and customer ready condition.
• Communicate priorities, schedule conflicts, customer needs, and operational concerns to the Branch Operations Manager.
• Support branch improvement efforts by identifying practical ways to improve safety, quality, speed, and efficiency.
• Participate in the branch on call schedule and perform other duties assigned by the Branch Operations Manager.

KNOWLEDGE, SKILLS, AND TRAINING

• High school diploma or GED. Customer service, warehouse, mechanical, or maintenance experience is helpful but not required.
• Ability to learn StoneAge products, applications, repair practices, rental processes, freight requirements, and internal procedures.
• Basic computer skills and willingness to learn Microsoft Office, Salesforce, Epicor, technical manuals, jetting charts, and other company tools.
• Ability to use basic hand tools and material handling equipment safely. Forklift certification and required waterblast safety training must be completed through StoneAge.
• Clear verbal and written communication, dependable attendance, sound judgment, teamwork, and the ability to adjust priorities in a fast moving branch environment.
• Commitment to Safety First, continuous improvement, and the StoneAge Own It mindset: Be a Great Teammate, Practice Self Leadership, and Deliver on the StoneAge Assurance Promise.

OTHER INFORMATION

• Extended working hours, travel, driving, deliveries, and customer site support may be required based on branch needs.
• A valid driver license may be required. DOT qualification is helpful for positions assigned to operate regulated vehicles.
• Must be able to lift and move heavy loads using approved techniques and follow all requirements in the StoneAge Employee Handbook and Safety Handbook.
• StoneAge values a workplace where individual differences are recognized, respected, and used to strengthen the team.