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STI

IT Support Specialist

Harrisburg, PA · On-site

STI is a company that provides IT support services, and they are seeking an IT Support Specialist ... Security, and the IT Service Desk. • Actively contributes as an expert or actual designer. • ...

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IT Support Specialist

STI

Harrisburg, PA • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
STI is a company that provides IT support services, and they are seeking an IT Support Specialist to join their Driver and Vehicle Services District 7 team. The role involves supporting workstations and devices, maintaining compliance, and providing Tier 2 support for hardware and software issues.
Responsibilities:
• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
• Actively contributes as an expert or actual designer.
• Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements.
• Provides accurate estimates for design and programming efforts for system changes and enhancements.
• Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
• Confirms that technical architecture will support all changes required by product enhancements.
• Effectively leads product tests and trials.
• Identifies appropriate business examples to illustrate key concepts / features.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
• Develops contingency plans as necessary.
• Applies specific expertise to ensure that products meet defined customer objectives.
• Anticipates and resolve issues specific to the team.
• Determines time estimates and schedule for own work and resolve issues in a timely manner.
• Identifies and tracks issues, risks and action items.
Qualifications:
Required:
• Valid Driver’s License
• 3+ years’ experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
• 3+ years’ experience installing and supporting laptops/docking stations
• 3+ years’ experience installing and supporting multifunction print devices
• 3+ years’ experience with Remedy or similar ticketing system
• 3+ years’ experience with premise cabling (installing Cat5e/6 cable and terminations)
• Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
Preferred:
• Experience with Cisco VPN router installation and support
• Experience with Active Directory
• Experience with Hyena System Management Software
• Experience with Microsoft System Center Configuration Manager
• Experience creating process documentation (strong writing skills)
• Experience in project management
• Experience leading team deployments
Company:
STI Education Services Group is an education administration company. Founded in 1928, the company is headquartered in Cainta, PHL, with a team of 1001-5000 employees. The company is currently Late Stage.

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