Desktop Support Analyst
$54K - $60K/yr
Position Overview Information Technology at Stepstone works internally to provide infrastructure ... PC hardware and software support * Ticketing and incident documentation * Managing Projects End to ...
31 Stepstone Group Software Jobs Hiring Near You
Desktop Support Analyst
$54K - $60K/yr
Position Overview Information Technology at Stepstone works internally to provide infrastructure ... PC hardware and software support * Ticketing and incident documentation * Managing Projects End to ...
Desktop Support Analyst
$60K - $65K/yr
Position Overview Information Technology at Stepstone works internally to provide infrastructure ... PC hardware and software support * Ticketing and incident documentation * Managing Projects End to ...
Desktop Support Analyst
$60K - $65K/yr
Position Overview Information Technology at Stepstone works internally to provide infrastructure ... PC hardware and software support * Ticketing and incident documentation * Managing Projects End to ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Vice President - Real Estate Advisory
New York, NY · Hybrid
$150K - $155K/yr
StepStone Private Intelligence, which is proprietary software. The VP is expected to become proficient with SPI and other firm technology as well as any other technology needed to perform the job. In ...
Vice President - Real Estate Advisory
New York, NY · Hybrid
$150K - $155K/yr
StepStone Private Intelligence, which is proprietary software. The VP is expected to become proficient with SPI and other firm technology as well as any other technology needed to perform the job. In ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Scottsdale, AZ · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Scottsdale, AZ · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Needham, MA · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Needham, MA · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Denver, CO · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Denver, CO · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Lebanon, NH · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Account Manager
Lebanon, NH · On-site
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
Appcast is part of the Stepstone group, a leading digital recruitment platform that connects ... Professional experience in the software industry in sales, account management or technical roles is ...
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Job description
Position Overview
Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone's users. Desktop Support provides centralized information and support management service to handle technology queries
Key Responsibilities:
- Act as an initial point of contact for technical support requests by phone, email, and in person
- Act as local IT point of contact for local office based issues
- Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Understanding of basic networking and system administration
- Contribute to IT projects
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Core Competencies:
- Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
- PC hardware and software support
- Ticketing and incident documentation
- Managing Projects End to End
- Testing and Evaluating new Technologies
Requirements:
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
Qualifications:
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4 year college degree
- ITIL Framework exposure a plus
Salary Range: $54,000 - $60,000
The salary range is an estimate of pay for this position. Actual pay may vary depending on job-related factors that can include location, education, skill, and experience. The salary range does not include any benefits or other forms of possible compensation that may be available to employees.
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