stem xpert
stem xpert

75 Stem Xpert Desktop Support Jobs Hiring Near You

Application Support Engineer Job Location: Wichita, KS. Overview: The candidate will be expected to establish the essentials of an application support environment for a Dassault Apriso (Apriso ...

Production Support Shift Hours : 7:30 AM- 3:30 PM ( Pay $10.50/hr ) 3:30 AM-11:30 PM (Pay $10.90/hr ) Work Location : JACKSON CENTER, OH : * Inspect plastic bottles for defects, * Pack these bottles ...

Computer Driving Technician

Oakland, CA · On-site

$21 - $27.75/hr

Title: Desktop Support/Field Service Technician/Computer Driving Technician. Location: Oakland, CA Job Role/Duties: If a driving job to various location of the customers from the pickup parts ...

Support all FIX related activities, configuration and certification, as it relates to new product releases and vendor updates. Participate in process redesign efforts independent of systems ...

Desktop Support/Field Service Technician/Computer Driving Technician. Location: Binghamton, NY , We hire for many locations in US) Type of Job: Long term Contract/Contract to permanent Job Role ...

Title: Desktop Support/Field Service Technician/Computer Driving Technician. Type of Job: Long term Contract/Contract to permanent Job Role/Duties: If a driving job to various location of the ...

Strong and demonstrated enterprise experience in desktop troubleshooting, problem diagnosis, migration planning, design and implementation. Strong troubleshooting skills with various COTS products.

Showing results 41-60

Service Support Representative 2 / HelpDesk Support

Stem Xpert

Salt Lake City, UT • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 5 days ago


Job description

Job Description

Service Support Rep 2

Duration is approximately 3 months temp to perm.

Salt Lake City, UT

 


  Helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all selected candidates to handle each type of call. 

Job Responsibilities:

  • Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees. 
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products. 
  • Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures. 
  • Provide remote support and trouble shoot issues with customers to resolve issues. 
  • Typically provides technical support for internal and external customers. 
  • Escalates complex problems to higher level of expertise within organization. 


Skills and Experience Needed:

  • High School Diploma or GED required. 
  • Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. 
  • Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. 
  • The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. 
  • Ability to provide an excellent customer service that results in high customer satisfaction.
  • Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior. 
Additional Information

If you are interested please kindly reply back to Venkat at tekwissen dot com or reach me 734-550-4449


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About stem xpert

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STEM Xpert, based in Ann Arbor, MI, US, is a leading company in the Science, Technology, Engineering, and Mathematics (STEM) education industry. Since their establishment, they have made an indelible mark by providing innovative services and products designed to enhance STEM learning. Their service portfolio includes comprehensive educational programs, customized learning modules and interactive STEM kits. Driven by a passion for nurturing young minds, the company's mission is to bring about an educational renaissance in the STEM field, making learning not just theoretical but practical and fun. One notable achievement for STEM Xpert has been its success in reaching a broad spectrum of learners, from school-age to adults, contributing significantly towards empowering the community's technological and scientific literacy.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2012