IT Deskside Support Technician II Work Location: Malvern/Berwyn area of Philadelphia Job Type: 6-9 Months CTH Summary The role of IT Deskside Support Technician II, is a liaison between IT and all ...
60 Stellar It Group Jobs Hiring Near You
IT Deskside Support Technician II Work Location: Malvern/Berwyn area of Philadelphia Job Type: 6-9 Months CTH Summary The role of IT Deskside Support Technician II, is a liaison between IT and all ...
Project Manager - BIM
Phoenix, AZ · On-site
The overall position of the Project Manager is responsible for project performance and customer satisfaction, taking it from concept to completion. Each Project Manager has full profit and ...
Project Manager - BIM
Phoenix, AZ · On-site
The overall position of the Project Manager is responsible for project performance and customer satisfaction, taking it from concept to completion. Each Project Manager has full profit and ...
Data Analyst
Miami, FL · Hybrid
Overview: Data Analyst Location: Miami, FL - Onsite 5 days/week Type: 6-month Contract-to-Hire Role Overview We are seeking Data Analysts to join our growing team. This role will focus on building ...
Data Analyst
Miami, FL · Hybrid
Overview: Data Analyst Location: Miami, FL - Onsite 5 days/week Type: 6-month Contract-to-Hire Role Overview We are seeking Data Analysts to join our growing team. This role will focus on building ...
Quality Technician
Port Allen, LA · On-site
$17.25 - $23.25/hr
Overview: Job Title: Quality Technician-Intermediate Job Location: Port Allen, LA Employment Type: 6-12+ Months contract (High Probability of Extension or FTE) Description: The Quality Control ...
Quality Technician
Port Allen, LA · On-site
$17.25 - $23.25/hr
Overview: Job Title: Quality Technician-Intermediate Job Location: Port Allen, LA Employment Type: 6-12+ Months contract (High Probability of Extension or FTE) Description: The Quality Control ...
Sr. .NET Engineer (AWS)
Dallas, TX · On-site
$103.40K - $142K/yr
Overview: Sr. .NET Engineer (AWS) Location: Dallas, TX (must be onsite/local) Duration: 12 months Overview: Our client is seeking a Senior .NET Engineer with strong AWS experience to join their ...
New
Sr. .NET Engineer (AWS)
Dallas, TX · On-site
$103.40K - $142K/yr
Overview: Sr. .NET Engineer (AWS) Location: Dallas, TX (must be onsite/local) Duration: 12 months Overview: Our client is seeking a Senior .NET Engineer with strong AWS experience to join their ...
New
... IT teams. This role involves analyzing system change requests, preparing design documentation, and supporting the full software development lifecycle for system enhancements and integrations. Key ...
... IT teams. This role involves analyzing system change requests, preparing design documentation, and supporting the full software development lifecycle for system enhancements and integrations. Key ...
IT Support Technical Lead
Joplin, MO · On-site
Capable of working independently or in a group * Experience troubleshooting and documenting Software and Hardware issues including mobile devices. * Proficiency for communicating effectively both ...
IT Support Technical Lead
Joplin, MO · On-site
Capable of working independently or in a group * Experience troubleshooting and documenting Software and Hardware issues including mobile devices. * Proficiency for communicating effectively both ...
Salesforce Marketing Cloud Developer (Junior/Mid-Level)
Miami, FL · Remote
$53 - $70.25/hr
Collaborate with marketing, sales, and IT teams to gather requirements and deliver solutions. * Utilize Journey Builder, Email Studio, and Automation Studio to design and optimize campaigns.
Salesforce Marketing Cloud Developer (Junior/Mid-Level)
Miami, FL · Remote
$53 - $70.25/hr
Collaborate with marketing, sales, and IT teams to gather requirements and deliver solutions. * Utilize Journey Builder, Email Studio, and Automation Studio to design and optimize campaigns.
This role serves as the primary IT liaison and systems analyst supporting HRIS, Payroll, Benefits, and related downstream vendor integrations. * The position partners closely with Payroll, HR, ...
This role serves as the primary IT liaison and systems analyst supporting HRIS, Payroll, Benefits, and related downstream vendor integrations. * The position partners closely with Payroll, HR, ...
Global Strategic Sourcing Manager - IT
Miami, FL · On-site
$123.40K - $159.70K/yr
Manager, Global Strategic Sourcing - IT Location: Miami, FL (Hybrid - 3 days onsite) Type: 6-Month Contract-to-Hire Role Overview * Lead sourcing activities across brands for IT products and services ...
Global Strategic Sourcing Manager - IT
Miami, FL · On-site
$123.40K - $159.70K/yr
Manager, Global Strategic Sourcing - IT Location: Miami, FL (Hybrid - 3 days onsite) Type: 6-Month Contract-to-Hire Role Overview * Lead sourcing activities across brands for IT products and services ...
Overview: Cyber Recovery Engineer Location: Chicago, IL Work Model: Hybrid (onsite 3 days per week) Long Term Contract Role Overview The Cyber Recovery Engineer is a technical contributor role ...
Overview: Cyber Recovery Engineer Location: Chicago, IL Work Model: Hybrid (onsite 3 days per week) Long Term Contract Role Overview The Cyber Recovery Engineer is a technical contributor role ...
Technical Project Manager
Houston, TX · Hybrid
Overview: Position: Technical Project Manager Location: Houston, TX (Onsite 2 days/week) Employment Type: Long Term Contract Role Overview Seeking a highly technical Project Manager to partner with ...
Technical Project Manager
Houston, TX · Hybrid
Overview: Position: Technical Project Manager Location: Houston, TX (Onsite 2 days/week) Employment Type: Long Term Contract Role Overview Seeking a highly technical Project Manager to partner with ...
Technical Project Manager
Miami, FL · Hybrid
Overview: Technical Project Manager Location: Miami, FL - Onsite/Hybrid Type: 6-month Contract-to-Hire Role Overview We are seeking a Technical Project Manager with strong leadership experience to ...
Technical Project Manager
Miami, FL · Hybrid
Overview: Technical Project Manager Location: Miami, FL - Onsite/Hybrid Type: 6-month Contract-to-Hire Role Overview We are seeking a Technical Project Manager with strong leadership experience to ...
React Native Tech Lead
Miami, FL · On-site
Overview: Job Title: React Native Tech Lead Location: Miami, FL (Hybrid) - Must be onsite from Day 1 if relocating Type: 6-month contract-to-hire Coding Test: Required Role Overview We are seeking an ...
React Native Tech Lead
Miami, FL · On-site
Overview: Job Title: React Native Tech Lead Location: Miami, FL (Hybrid) - Must be onsite from Day 1 if relocating Type: 6-month contract-to-hire Coding Test: Required Role Overview We are seeking an ...
React Native Tech Lead
Miami, FL · On-site
Overview: Job Title: React Native Tech Lead Location: Miami, FL (Hybrid) - Must be onsite from Day 1 if relocating Type: 6-month contract-to-hire Coding Test: Required Role Overview We are seeking an ...
React Native Tech Lead
Miami, FL · On-site
Overview: Job Title: React Native Tech Lead Location: Miami, FL (Hybrid) - Must be onsite from Day 1 if relocating Type: 6-month contract-to-hire Coding Test: Required Role Overview We are seeking an ...
Data Analyst
Saint Louis, MO · Remote
Overview: Job Title: Data Analyst Job Location: Remote Interview: Virtual Job Duration: 6 Months Contract Overview: We are seeking a Data Analyst with strong SQL and Python expertise to support data ...
Data Analyst
Saint Louis, MO · Remote
Overview: Job Title: Data Analyst Job Location: Remote Interview: Virtual Job Duration: 6 Months Contract Overview: We are seeking a Data Analyst with strong SQL and Python expertise to support data ...
Data Governance Analyst
Manhattan, NY · Hybrid
... IT teams to define rules and resolve breaks. • Track and report daily data quality metrics; build and maintain Power BI dashboards for management. • Maintain data governance documentation ...
Data Governance Analyst
Manhattan, NY · Hybrid
... IT teams to define rules and resolve breaks. • Track and report daily data quality metrics; build and maintain Power BI dashboards for management. • Maintain data governance documentation ...
The analyst will collaborate closely with IT and business stakeholders to gather requirements, document business needs, and ensure delivery within a regulated financial services environment. Key ...
The analyst will collaborate closely with IT and business stakeholders to gather requirements, document business needs, and ensure delivery within a regulated financial services environment. Key ...
Bachelor's degree in Computer Science, IT, or related field. * Familiarity with performance testing frameworks. Skills: react,graphql,redux
Bachelor's degree in Computer Science, IT, or related field. * Familiarity with performance testing frameworks. Skills: react,graphql,redux
Stellar IT Group Jobs Information

Full-time
Posted 25 days ago
Job description
Job Title: IT Deskside Support Technician II
Work Location: Malvern/Berwyn area of Philadelphia
Job Type: 6-9 Months CTH
Summary
The role of IT Deskside Support Technician II, is a liaison between IT and all users of computing devices within the enterprise. The ideal candidate will have broad knowledge and experience in supporting and deploying various end user technologies, either via telephone (remote) or on-site (desk side), and have exceptional written and verbal communication skills. The IT Deskside Support Technician II is responsible for understanding the policies and processes for handling normal end user support calls, general configurations and settings of company issued computing devices and capable of troubleshooting and resolving issues to restore the devices into full functioning capacity for authorized users. The role interacts directly with users in all positions within the company from individual contributors to executive leaders either via phone or in person.
Essential Functions
- Provides telephone and on-site support during normal operating hours. Support users either on the phone or at desk side visit, troubleshooting problems via remote control (SMS/Remote Assistance), searching team resources for approved solutions, timely documentation of all tickets with follow through to closure, writing end-user communications, as well as developing/delivering end-user training.
- Escalate issues as needed to other support teams.
- Provisions, installs, and troubleshoots end user technologies including PCs, telephones, teleconference, mobile devices, file shares, SharePoint sites and other technology.
- Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity; including Microsoft product solutions, active directory, mobile devices, etc.
- Participates in an on-call rotation.
- Provisions users in Active Directory and other applications.
- Images workstatons and provides back-up support to the hardware configuration center with standard image load and software installations.
- Participate in staff meetings and team meetings as required.
- Develop understanding of general industry usage of supported technologies.
- Develop basic understanding of business processes and business dependencies on supported technologies.
- Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives.
- Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives.
- Other duties as assigned with or without accommodation.
- Support of C-Level exec and executive and staff.
Minimum Requirements
Education / Experience / Skills:
- Minimum requirement is an Associate degree in Information Technology or related business field or equivalent relevant experience. Three years Information Systems experience is required.
- The preferred education and experience is a Bachelor degree in IT field (computer science, information systems, etc.) with a minimum of five years of experience in a Help Desk or Desk-side Support role.
- Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks. Viewed as a "go to" person for hardware and operating system issues.
- Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve hardware and software issues on all platforms supported by desk-side.
- Business Knowledge - Strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues. Participates on deployment planning efforts; collaborates with other IS teams and business groups for projects/deployments and/or troubleshooting efforts. Act as a primary point of contact for business critical functions.
- Communication skills - Strong verbal & written communication skills. Communications are complete & understandable to target audience; Demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy.
- Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues.
- Administration - Handles a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities.
Skills:
Deskside,support,technician