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60 State Farm Insurance Customer Service Representative Jobs Hiring in Houston, TX

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State Farm Jobs Information

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What jobs make 5000 a week without a degree?

An Insurance Customer Service Representative typically earns less than $5,000 weekly, but high-level sales roles, such as insurance agents with commissions, real estate brokers, or certain sales managers, can reach or exceed that amount without requiring a degree. These positions often rely on experience, sales skills, and licensing rather than formal education.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is it like to work at State Farm?

State Farm is a company that values a culture of customer-centricity, teamwork, and community involvement, with a focus on providing excellent service to its customers. The company has a large and diverse workforce, with various roles and teams working together to achieve its mission of helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Working at State Farm may appeal to individuals who are passionate about insurance, customer service, and community involvement, and who are looking for a stable and rewarding career with opportunities for professional growth and development.

Do workers at State Farm get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 153 people who took the Breakroom Quiz between November 2025 and May 2026.

Does State Farm pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 251 people who took the Breakroom Quiz between November 2025 and May 2026.

At State Farm, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 231 people who took the Breakroom Quiz between November 2025 and May 2026.

Are part-time workers able to get health insurance from State Farm?

Most people who work part-time can't get health insurance.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 13 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at State Farm?

Only some people who work part-time get paid time off.
65% of people who work part-time say they don’t get paid time off
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from State Farm affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 92 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at State Farm?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 263 people who took the Breakroom Quiz between November 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 16% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 32% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 94 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at State Farm worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 341 people who took the Breakroom Quiz between March 2025 and March 2026.

Do State Farm workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 279 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for State Farm workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 215 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at State Farm?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 236 people who took the Breakroom Quiz between November 2025 and May 2026.

Do State Farm managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 352 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at State Farm do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 351 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at State Farm?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 254 people who took the Breakroom Quiz between November 2025 and May 2026.

Is a State Farm job good for students?

Most students say this is a good place to work if you’re studying.
78% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at State Farm good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
81% of people who care for a child or other relative report this is a good place to work.
Based on data from 108 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 248 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm get to take their breaks without interruption?

Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 221 people who took the Breakroom Quiz between November 2025 and May 2026.

Is it stressful to work at State Farm?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 256 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 210 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 271 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get enough training when they start at State Farm?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 255 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get support to advance at State Farm?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 238 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people think State Farm’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 235 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers feel well informed about how State Farm is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 244 people who took the Breakroom Quiz between November 2025 and May 2026.
What are the most popular jobs at State Farm in Houston?
What are the most popular cities for State Farm Insurance Customer Service Representative Jobs?
Infographic showing various Insurance Customer Service Representative job openings at State Farm in Houston, TX as of May 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution.
Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

State Farm

Deer Park, TX

$40K - $60K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,355 frontline employees who took The Breakroom Quiz

183rd of 258 rated insurance

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k) matching
  • Dental insurance
  • Parental leave
  • Vision insurance
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Will Norfolk - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual Spanish preferred.
Compensation: $40,000.00 - $60,000.00 per year
Looking for the skills and confidence to run a business in the future?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
  • Our office is located in Deer Park, TX.

If you want a career, not a job, then we encourage you to apply
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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