Spgi

60 Spgi Customer Service Jobs Hiring Near You

Software Engineer

New York, NY · On-site

$100K - $145K/yr

Promote outstanding customer service, high performance, teamwork, and accountability * Define roles ... SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and ...

... or financial services environments * Advanced proficiency in portfolio management tools and ... SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and ...

Release Train Engineer (RTE)

Houston, TX · On-site

$115K - $132K/yr

... customer. We are a high-energy, motivated team, with a results-based attitude to "Get Stuff Done ... Previousexperience in the financial services or commodities/energy sector is a bonus Compensation ...

Sustainability Account Director

New York, NY · On-site

$70.82K - $149.72K/yr

Proficiency with CRM systems (such as Salesforce, HubSpot, or similar platforms) and demonstrated ... Experience in financial services, particularly with sustainability data platforms, ESG analytics ...

... services preferred * Demonstrated expertise in supply and demand modeling for agricultural ... SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise ...

... or financial services environments * Advanced proficiency in portfolio management tools and ... SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and ...

Customer service mindset with ability to remain calm under pressure during critical incidents Additional Preferred Qualifications: * Financial services experience with knowledge of OTC derivatives ...

Customer service experience Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Market Intelligence At S&P Global Market ...

Office Coordinator - Mobility

New York, NY · On-site

$19.75 - $26.25/hr

Strong communication, interpersonal, and customer service skills. * Highly organized, detail-oriented, and able to manage multiple priorities effectively. * Experience working in a corporate office ...

next page

Showing results 1-20

Spgi Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular categories at Spgi?
Infographic showing various Customer Service job openings at Spgi in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution.

Software Engineer

Spgi

New York, NY • On-site

$100K - $145K/yr

Full-time

Medical, Retirement

Posted 9 days ago


Job description

About the Role:

Grade Level (for internal use):

10The Team:

The team is responsible for building external customer facing websites using emerging tools and technologies. The team works in a significant environment that gives ample opportunities to use creative ideas to take on complex problems for Commercial team.

Responsibilities and Impact:
  • Drive the development of strategic initiatives and BAU in a timely manner, collaborating with stakeholders

  • Set priorities and coordinate workflows to efficiently contribute to S&P objectives

  • Promote outstanding customer service, high performance, teamwork, and accountability

  • Define roles and responsibilities with clear goals and processes

  • Contribute to S&P enterprise architecture and strategic roadmaps

  • Develop agile practices with continuous development, integration, and deployment

  • Collaborate with global technology development teams and cross-functional teams

  • Make meaningful contributions in building solutions for User Interfaces/Webservices/API/Data Processing

What We're Looking For:

Basic Required Qualifications:

  • 5+ years of software development experience with focus on frontend and Java-based applications

  • Strong proficiency in Java and related frameworks such as Spring, Spring Boot, or similar enterprise frameworks

  • Experience with frontend technologies such as React, Angular, Vue.js, or similar JavaScript frameworks

  • Solid understanding of database design and development using SQL and database technologies such as Oracle, PostgreSQL, MySQL, or SQL Server

  • Experience with RESTful API development and web services integration

  • Knowledge of HTML5, CSS3, and modern JavaScript (ES6+) for frontend development

  • Experience with version control systems such as Git, SVN, or similar tools

  • Strong analytical and problem-solving skills with attention to detail

  • Excellent communication skills and ability to work effectively in collaborative teams


Compensation/Benefits Information (US Applicants Only):
S&P Global states that the anticipated base salary range for this position is $100,000 - $145,000. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit www.spglobal.com/ratings

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership


Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.

  • Flexible Downtime: Generous time off helps keep you energized for your time on.

  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported toreportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.
US Candidates Only:Know Your Rights: Workplace discrimination is illegal

-----------------------------------------------------------

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)