Allentown, PA · On-site
$15.75 - $21.50/hr
Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative ...
Allentown, PA · On-site
$15.75 - $21.50/hr
Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative ...
Allentown, PA · On-site
$15.75 - $21.50/hr
Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative ...
Quick apply
Allentown, PA · On-site
$15.75 - $21.50/hr
Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative ...
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Allentown, PA · On-site
$15.75 - $21.50/hr
Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative ...
Allentown, PA · On-site
$15.75 - $21.50/hr
Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative ...
Warren, NJ · On-site
$25 - $31.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Quick apply
Warren, NJ · On-site
$25 - $31.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
$15.50 - $20.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
New
Quick apply
$15.50 - $20.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
New
Warren, NJ · On-site
$15.50 - $20.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
New
Warren, NJ · On-site
$15.50 - $20.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
New
Warren, NJ · On-site +1
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Warren, NJ · On-site +1
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Quick apply
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
$25 - $31.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
$25 - $31.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Warren, NJ · On-site
$25 - $31.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Warren, NJ · On-site
$25 - $31.75/hr
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Bethlehem, PA · On-site
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Quick apply
Bethlehem, PA · On-site
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Allentown, PA · On-site
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Allentown, PA · On-site
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
$359K - $453K/yr
This role offers full-spectrum vascular surgery in a tertiary and quaternary referral center, with active involvement in education and scholarship. GMC houses a mature academic vascular surgery ...
$359K - $453K/yr
This role offers full-spectrum vascular surgery in a tertiary and quaternary referral center, with active involvement in education and scholarship. GMC houses a mature academic vascular surgery ...
Danville, PA · On-site
$359K - $453K/yr
This role offers full-spectrum vascular surgery in a tertiary and quaternary referral center, with active involvement in education and scholarship. GMC houses a mature academic vascular surgery ...
Danville, PA · On-site
$359K - $453K/yr
This role offers full-spectrum vascular surgery in a tertiary and quaternary referral center, with active involvement in education and scholarship. GMC houses a mature academic vascular surgery ...
Allentown, PA · On-site
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Allentown, PA · On-site
About Spectrum Vascular Spectrum Vascular is an innovative medical device company focused on vascular access and medication management. Our mission is to improve the lives of patients worldwide by ...
Mesa, AZ · On-site
$302K - $381K/yr
Deliver full-spectrum vascular care, including diagnosis, treatment, and follow-up. * Perform open and endovascular procedures in our cutting-edge OBL , designed for efficiency and superior patient ...
Mesa, AZ · On-site
$302K - $381K/yr
Deliver full-spectrum vascular care, including diagnosis, treatment, and follow-up. * Perform open and endovascular procedures in our cutting-edge OBL , designed for efficiency and superior patient ...
Lexington, KY · On-site
$540 - $660/hr
Full spectrum open and endovascular practice * Advanced aortic, carotid, peripheral arterial, venous, dialysis access, and limb salvage procedures * Hybrid OR and office-based vascular surgery ...
Posted today
Lexington, KY · On-site
$540 - $660/hr
Full spectrum open and endovascular practice * Advanced aortic, carotid, peripheral arterial, venous, dialysis access, and limb salvage procedures * Hybrid OR and office-based vascular surgery ...
Posted today
Charlottesville, VA · On-site
$311K - $392K/yr
Full spectrum vascular surgery including endovascular procedures* Call rotation: 1:3* Strong referral base from integrated network* Practice located on hospital campus* Experienced clinical and ...
Charlottesville, VA · On-site
$311K - $392K/yr
Full spectrum vascular surgery including endovascular procedures* Call rotation: 1:3* Strong referral base from integrated network* Practice located on hospital campus* Experienced clinical and ...
$309K - $389K/yr
Full-spectrum vascular surgery practice * Growing robotic surgery program participation * Board-certified vascular surgeon required * H-1B visa support available * Large community hospital with ...
$309K - $389K/yr
Full-spectrum vascular surgery practice * Growing robotic surgery program participation * Board-certified vascular surgeon required * H-1B visa support available * Large community hospital with ...
$15.75 - $21.50/hr
Full-time
Re-posted 13 days ago
Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative will be primarily responsible for supporting our hospital and clinical customers, including our Direct and Distributor partners, ensuring accurate and timely order processing, and helping resolve inquiries with care and professionalism. Additional responsibilities include monitoring the company's Electronic Data Information (EDI) automatic order fulfillment system; including receiving, verifying and processing electronically submitted data. Reporting directly to the Manager of Customer Service, this role is crucial in ensuring our customers receive concierge-level service and fostering positive relationships that reflect Spectrum Vascular's commitment to quality and service.
Role Responsibilities:
Manage complex customer situations, responding promptly and effectively to address inquiries and resolve issues.
Receive and process orders for vascular access products and services via email, phone, and electronic systems.
Responsible for day-to-day monitoring, corrections and releasing of all purchase orders submitted via EDI and GFAX (fax orders converted to electronic transmission) in a timely manner to meet customer expectations.
Enter and update orders and account information with accuracy and urgency.
Maintain proper documentation on all orders containing processing exceptions and requiring approval.
Maintain proper documentation of customer phone interactions.
Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support.
Inform field representatives of customer issues and inquiries.
Provide timely responses to all inquiries from internal and external stakeholders.
Process product returns.
Service our EDI customers by facilitating relevant customer information as requested and needed.
Support hospitals and sales representatives with account setups and updates.
Apply comprehensive understanding of products, services, and organizational policies to daily work.
Role Competencies:
Excellent interpersonal and communication skills, both oral and written
Sharp attention to detail and ability to multitask
Exceptional organizational skills
Customer-focused and collaborative team player
Self-motivated and adaptable to changing priorities
Performs effectively under pressure
Proactive in identifying opportunities to improve service and processes
Ability to work independently and thrive in a fast-paced environment
Role Requirements
At least 2 years of experience in customer service, sales support and order processing (medical device industry experience preferred)
EDI experience within the GHX platform is a plus
Proficient in Microsoft Office
ERP system experience
Spectrum Vascular is an Equal Opportunity Employer and committed to creating a diverse and inclusive company culture. Spectrum Vascular does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion,
national origin, age, veteran status, or any other protected status under the law.
