Job Summary:
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. As a Sr. Operations Engineer, you will own high-impact initiatives from end to end, identifying complex problems and building scalable solutions to influence cross-functional leadership and drive Starlink’s growth trajectory.
Responsibilities:
• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings
• Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities
• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices
Qualifications:
Required:
• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
• 3+ years of experience in Python or SQL
• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as required
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Preferred:
• Advanced degree or dual background strongly preferred (engineering + business/economics)
• Demonstrated experience building scalable analytical tools and models
• Proven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance
• Demonstrated success leading complex, cross-functional initiatives and influencing executive decision-making
• Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
• Exceptional communication skills with a track record of presenting to and influencing senior leaders
• Extreme ownership, bias for action, and a history of building automated solutions that scale
• Strong interpersonal skills with experience mentoring analysts or leading small project teams
• Ability to operate effectively both independently and as a leader within a highly cross-functional team
Company:
SpaceX develops and operates rockets, satellite networks, and AI infrastructure including launch, connectivity, and cloud services. Founded in 2002, the company is headquartered in Hawthorne, USA, with a team of 1001-5000 employees. The company is currently Late Stage.