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Social Security Administration

60 Social Security Administration Customer Service Jobs Hiring Near You

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Social Security Administration Jobs Information

What is it like to work at Social Security Administration?

The Social Security Administration (SSA) is a federal agency that values public service and strives to maintain a culture of integrity, professionalism, and respect for its employees and the public it serves.

As a federal agency, the SSA operates with a hierarchical team structure, with various departments and offices working together to achieve its mission of providing financial assistance and services to eligible individuals. The work environment is typically formal, with a focus on accuracy and attention to detail in processing and managing Social Security benefits.

Working at the SSA may appeal to individuals who are passionate about public service, enjoy working in a structured environment, and are committed to helping others, as the agency offers a range of career opportunities in fields such as administration, finance, and social work.

What makes Social Security Administration an attractive place to work?

The Social Security Administration (SSA) is a reputable federal agency responsible for providing financial assistance to millions of Americans, playing a vital role in the country's social safety net. As an SSA employee, you can expect a stable work environment with opportunities for professional growth, collaboration with a diverse team, and access to training and development programs that support career advancement. Working at the SSA offers a chance to make a meaningful impact on people's lives, contribute to the agency's mission, and develop a fulfilling career in public service.

Do workers at the Social Security Administration get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Does the Social Security Administration pay people when they’re sick?

Yes. Most people get paid when they’re sick.
98% of people say they would get paid if they were sick but scheduled to work.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.

At the Social Security Administration, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
36% of people say they have to use vacation days when they’re out sick.
Based on data from 58 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from the Social Security Administration affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at the Social Security Administration?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 28% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 18 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at the Social Security Administration worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 67 people who took the Breakroom Quiz between November 2024 and August 2026.

Do the Social Security Administration workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
69% report that they don’t have enough control over which shifts they work.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it for the Social Security Administration workers to change shifts?

Some people find it hard to change shifts.
34% of people report that it’s hard to change shifts if they need to.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at the Social Security Administration?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do the Social Security Administration managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 71 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at the Social Security Administration spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 71 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at the Social Security Administration?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 64 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Social Security Administration job good for students?

Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.

Is working at the Social Security Administration good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at the Social Security Administration feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 58 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at the Social Security Administration get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at the Social Security Administration?

Most people feel stressed here.
87% of people say they often feel stressed at work.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at the Social Security Administration enjoy their jobs?

Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at the Social Security Administration recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at the Social Security Administration?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at the Social Security Administration?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think the Social Security Administration’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 57 people who took the Breakroom Quiz between September 2025 and August 2026.

Do workers feel well informed about how the Social Security Administration is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Social Security Administration?

    What are the most popular jobs at Social Security Administration?

    What are the most popular categories at Social Security Administration?

    Infographic showing various Customer Service job openings at Social Security Administration in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

    ServiceNow Engineer-DHA

    Social Security Administration

    Denver, CO • On-site

    Full-time

    Re-posted 27 days ago

    Social Security Administration rating

    7.8

    Company rating: 7.8 out of 10

    Based on 153 frontline employees who took The Breakroom Quiz

    100th of 294 rated public sector bodies

    Job description

    Job Summary:
    The Social Security Administration is seeking a ServiceNow Engineer to support its mission of serving millions of Americans. The role involves planning, organizing, and monitoring ServiceNow-related workloads, providing expert advice on IT Operations Management, and developing standards and policies for ServiceNow ITOM.
    Responsibilities:
    • planning, organizing, and monitoring ServiceNow-related workloads or projects
    • providing expert advice and support to organizational components and staff regarding ServiceNow IT Operations Management (ITOM) requirements
    • developing and implementing ServiceNow ITOM and ITIL-based standards, guidelines, and policies
    • integrating ServiceNow ITOM modules with legacy systems
    • performing ServiceNow-related database server configuration, migration, performance monitoring and tuning, security management and troubleshooting
    Qualifications:
    Required:
    • Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
    • Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.
    • To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
    • Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
    • Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    • Applicants for the GS-14 position must have specialized experience at the GS-13 level, or equivalent, which is in or related to the work of the position to be filled, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
    • Such IT-related experience must include: planning, organizing, and monitoring ServiceNow-related workloads or projects, providing expert advice and support to organizational components and staff regarding ServiceNow IT Operations Management (ITOM) requirements, developing and implementing ServiceNow ITOM and ITIL-based standards, guidelines, and policies, integrating ServiceNow ITOM modules with legacy systems and performing ServiceNow-related database server configuration, migration, performance monitoring and tuning, security management and troubleshooting.
    Company:
    Social Security Administration enable individuals to find social security services the government offers. Founded in 1935, the company is headquartered in Baltimore, USA, with a team of 10001+ employees. The company is currently Late Stage.

    What Social Security Administration employees say

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