Care Experience Coordinator (CEC)Make an Impact Behind the Scenes of Home CareAt
Aveanna Healthcare, our mission is simple but powerful:
help medically fragile patients grow and thrive in the comfort of their own homes. The
Care Experience Coordinator (CEC) plays a critical role in making that mission possible.
This role sits at the heart of the care experience-balancing
caregiver scheduling, family communication, staffing optimization, and operational excellence to ensure patients receive consistent, high-quality care.
If you're organized, people-focused, and thrive in a fast-paced environment where your work directly impacts lives, this role is for you.
What You'll OwnStaffing & Scheduling Excellence- Build and manage weekly caregiver schedules to meet patient care needs
- Minimize unstaffed shifts and improve fill rates
- Proactively communicate schedule updates with caregivers and families
- Match clinicians to patients based on skills, experience, and care requirements
- Monitor Electronic Visit Verification (EVV) for compliance and billing accuracy
- Partner with recruiting teams to address staffing gaps and growth opportunities
- Collaborate with leadership to increase staffed hours and support branch growth
Caregiver Engagement & Retention- Re-engage inactive caregivers and strengthen caregiver relationships
- Foster a positive, employer-of-choice environment
- Support licensure, credentialing, and re-credentialing compliance
Client Experience & Communication- Serve as the primary point of contact for families regarding staffing and care experience
- Conduct regular client check-ins to ensure satisfaction
- Partner with clinicians and leadership to resolve care, safety, or service concerns
Payroll & Administrative Support- Process payroll accurately and resolve pay-related questions
- Maintain detailed records for work hours, PTO, and payer utilization
Collaboration, Compliance & Growth- Support new patient referrals and onboarding
- Ensure compliance with state and federal labor laws, HIPAA, and company policies
- Participate in on-call rotation and after-hours support as needed
- Contribute to audits, projects, and continuous improvement initiatives
What We're Looking ForRequired- High school diploma or GED
- Ability to participate in an on-call rotation
- Proficiency in Microsoft Office and comfort with EMR systems
- 2+ years of experience in staffing, customer service, operations, or coordination
Preferred- Bachelor's degree or equivalent experience
- Experience in healthcare staffing or home care
- Familiarity with applicant tracking systems or recruiting tools
- Bilingual skills a plus
Skills That Set You Apart- Exceptional communication and relationship-building skills
- Strong organizational and time-management abilities
- Ability to juggle multiple priorities in a fast-paced environment
- Strategic thinker with creative problem-solving skills
- High level of professionalism and confidentiality
- Adaptable, resilient, and solution-oriented
Work Environment & Physical Requirements- Primarily office-based with occasional field responsibilities
- Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.
- Location: OKC, OK 73116
- Frequent computer and desk work; occasional lifting up to 25 lbs
- Ability to conduct occasional home visits
- Occasional local travel to offices, patient homes, or recruitment events
Why This Role MattersBehind every successful home care experience is a coordinator who keeps everything moving. As a
Care Experience Coordinator, you're not just filling schedules-you're
supporting families, empowering caregivers, and ensuring patients receive the care they deserve.
Apply today and become part of a team where your work truly makes a difference.