Carbondale, IL · On-site
$25.09 - $38.89/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary Responsible for providing excellent customer ...
Carbondale, IL · On-site
$25.09 - $38.89/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary Responsible for providing excellent customer ...
Carbondale, IL · On-site
$19.79 - $29.69/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to ... Memorial Hospital Time Type: Full Time Shift: Day - Evenings with Weekends as Required Position ...
Carbondale, IL · On-site
$19.79 - $29.69/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to ... Memorial Hospital Time Type: Full Time Shift: Day - Evenings with Weekends as Required Position ...
$21.42 - $33.20/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Harrisburg, IL Shift: Days Time Type: Full-Time Facility ...
$21.42 - $33.20/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Harrisburg, IL Shift: Days Time Type: Full-Time Facility ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to ... Day Shift, NO WEEKENDS, NO HOLIDAYS, NO CALL Time Type: Full Time Facility/Clinic Name: Herrin ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to ... Day Shift, NO WEEKENDS, NO HOLIDAYS, NO CALL Time Type: Full Time Facility/Clinic Name: Herrin ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Night Time Type: Full Time Facility ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Night Time Type: Full Time Facility ...
Herrin, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to ... Day Shift, NO WEEKENDS, NO HOLIDAYS, NO CALL Time Type: Full Time Facility/Clinic Name: Herrin ...
Herrin, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to ... Day Shift, NO WEEKENDS, NO HOLIDAYS, NO CALL Time Type: Full Time Facility/Clinic Name: Herrin ...
Carbondale, IL · On-site
$29.97 - $46.45/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Day Time Type: Full Time Facility ...
Carbondale, IL · On-site
$29.97 - $46.45/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Day Time Type: Full Time Facility ...
Saint Joseph, MI · On-site
$24.12 - $37.39/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Murphysboro, IL Shift: Days Time Type: Full Time Facility ...
Saint Joseph, MI · On-site
$24.12 - $37.39/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Murphysboro, IL Shift: Days Time Type: Full Time Facility ...
$31.25 - $49.06/hr
Night Time Type : Full Time Facility/Clinic Name : Harrisburg Medical Center Position Summary Responsible for providing professional nursing care for SIH patients. Education Associate, Diploma ...
$31.25 - $49.06/hr
Night Time Type : Full Time Facility/Clinic Name : Harrisburg Medical Center Position Summary Responsible for providing professional nursing care for SIH patients. Education Associate, Diploma ...
Carbondale, IL · On-site
$26.62 - $41.26/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Day Time Type: Full Time Facility ...
Carbondale, IL · On-site
$26.62 - $41.26/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Day Time Type: Full Time Facility ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary Responsible for providing professional nursing ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary Responsible for providing professional nursing ...
Herrin, IL · On-site
$55.38 - $88.61/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary Responsible for attending to the medication needs ...
Herrin, IL · On-site
$55.38 - $88.61/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary Responsible for attending to the medication needs ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Days Time Type : Full Time Facility/Clinic Name : Memorial Hospital Position Summary Responsible for providing professional nursing care for SIH patients. Education Associate, Diploma, Bachelor ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Days Time Type : Full Time Facility/Clinic Name : Memorial Hospital Position Summary Responsible for providing professional nursing care for SIH patients. Education Associate, Diploma, Bachelor ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location : Carbondale, Illinois Shift: Night Time Type : Full Time ...
Carbondale, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location : Carbondale, Illinois Shift: Night Time Type : Full Time ...
Carbondale, IL · On-site
$35.82 - $55.52/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Harrisburg, IL Shift: Day Time Type: Full Time Facility ...
Carbondale, IL · On-site
$35.82 - $55.52/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Harrisburg, IL Shift: Day Time Type: Full Time Facility ...
Herrin, IL · On-site
$29.38 - $45.54/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Herrin, IL Shift: Days Time Type: Full Time Facility ...
Herrin, IL · On-site
$29.38 - $45.54/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Herrin, IL Shift: Days Time Type: Full Time Facility ...
$35.82 - $55.52/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Harrisburg, IL Shift: Day Time Type: Full Time Facility ...
$35.82 - $55.52/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Harrisburg, IL Shift: Day Time Type: Full Time Facility ...
Herrin, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Herrin, IL Shift: Night/Weekend Time Type: Full Time ...
Herrin, IL · On-site
$31.25 - $49.06/hr
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Herrin, IL Shift: Night/Weekend Time Type: Full Time ...
$25.09 - $38.89/hr
Full-time
Posted 9 days ago
Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub.
Position Summary
Responsible for providing excellent customer service and technical support for end user hardware, software, and project-based needs; triage and document relevant information in ticket system, prioritize problems based on customer needs and work to resolve issues in a timely manner per Service Level Agreements; and maintaining / keeping an inventory of computers, parts, and software. This position will provide 24/7 on-call responsibilities on a rotational basis or as emergencies arise. Position may also require flexing to various shifts to meet the needs of the customer.
Education
Associate's degree in Business, IT or Healthcare related field or 2 years of IT experience with proven knowledge of end user device troubleshooting and management.
Licenses and Certification
CompTIA A+, Network+, or Security+ Certifications preferred
ITIL Certification preferred
Experience and Skills
Experience working in a customer service role.
Excellent customer service skills, including verbal and written communication skills.
Ability to work independently with minimal supervision as well as in a team environment.
Experience in the maintenance, troubleshooting and upgrading of computer hardware and software.
Working knowledge of network protocols.
Working knowledge of Microsoft Windows operating systems
ServiceNow experience preferred
Previous healthcare experience preferred
Role Specific Responsibility
Respond to assigned incidents/requests to provide IT services to SIH staff.
Adheres to SIH ITS policies and procedures with standard-based solutions on all tasks assigned to ensure a uniform end user experience across all of SIH.
Documents descriptive tickets with required information on issues.
Uses effective and pleasant telephone and in-person communications skills to support SIH standards of performance for "respect, integrity, and compassion".
Is available for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
Analyzes and resolves problems through persistent troubleshooting.
Proactively communicates issues/solutions/ideas within the team and with other SIH teams.
Deals with challenging people with a high stress tolerance.
Assists with insights and research on IT best practice solutions - both hardware and software products - and helps define applicability to the SIH environment.
Installs and repairs selected software and hardware products as necessary and works closely with IT solution vendors to ensure continuity of system usefulness and service.
Recommends improvements in IT solutions software and hardware.
Travel between SIH facilities required.
Compensation (Commensurate with experience):
$25.09To
$38.89To access our Benefits Guide/Plan Information, please click the link below:
http://www.sih.net/careers/benefits
