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61 Shi Security Jobs Hiring Near You

SHI

Solutions Engineer - Enterprise

Houston, TX · On-site +1

... Security, and Services spaces. This position is a remote position required to reside in the surrounding Houston, TX area to support business needs as determined by SHI management. Role Description

SHI

$120K/yr

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... Identify and uncover technology opportunities within Data Center, Cloud, Network, Security ...

SHI

Solutions Engineer - Enterprise

Home, PA · On-site +1

... Security, and Services spaces. This position is a remote position required to reside in the Philadelphia, PA area to support business needs as determined by SHI management. Role Description

SHI

Solutions Engineer - Enterprise

Los Angeles, CA · On-site +1

... Security, and Services spaces. This position is a remote position required to reside in the surrounding Louisiana area to support business needs as determined by SHI management. Role Description

SHI

Facilities Technician

Piscataway, NJ

$45K - $55K/yr

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... Basic knowledge of office building systems, including Life Safety, HVAC, Security, Electrical ...

SHI

Software Engineer

Austin, TX · On-site +1

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... Ensure stability, efficiency, security, and quality of all shipped code by supporting continuous ...

SHI GmbH

Customer Success Manager - Azure

Austin, TX · On-site

... security, risk management, operational efficiency, reliability, resilience, data and analytics, AI innovation, and organizational readiness. * Position relevant SHI and Microsoft programs, including ...

SHI

Solutions Engineer - AI Lab

Piscataway, NJ

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... Security, and Services solution areas. Behaviors and Competencies * Presenting: Can design and ...

SHI

DevOps Engineer

Austin, TX

$90K - $145K/yr

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... security. This role involves automating processes to improve development efficiency, conducting ...

Commvault

SHI Channel Sales Engineer

Austin, TX · On-site

... social security number. What to know: * Commvault does not conduct interviews by email or text ... The SHI Channel SE must be seen as a trusted advisor at all levels within an account (C-Suite ...

SHI

Director - Workday

Somerset, NJ

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... security), governs scope, schedule, financials, and risk, and enables decision-making across ...

SHI

Solutions Engineer - Enterprise - NYC

New York, NY · On-site +1

... Network, Security, and Services spaces. This position is a remote position required to reside in the surrounding New York City area to support business needs as determined by SHI management.

SHI

DevOps Engineer

Somerset, NJ

$90K - $145K/yr

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... security. This role involves automating processes to improve development efficiency, conducting ...

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SHI Jobs Information

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    Infographic showing various Security job openings at Shi in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution.

    Customer Success Manager - Azure

    SHI International

    Austin, TX • On-site

    Other

    Medical, Dental, Vision, Retirement

    Posted 3 days ago

    New

    Job description

    About Us
    Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
    Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
    • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
    • Continuous professional growth and leadership opportunities.
    • Health, wellness, and financial benefits to offer peace of mind to you and your family.
    • World-class facilities and the technology you need to thrive - in our offices or yours.
    Job Summary
    The Customer Success Manager (CSM) - Azure is a solution-selling and customer lifecycle role responsible for driving Azure CSP retention, adoption, and growth by aligning Microsoft cloud capabilities, SHI services, and customer business outcomes.
    This role owns the ongoing Azure customer experience across an assigned portfolio of accounts, proactively identifying opportunities to improve cloud maturity, optimize spend, reduce operational risk, expand service adoption, and build long-term Azure roadmaps. Working closely with sales, technical specialists, services, support, partner teams, and customer stakeholders, the Azure CSM leads outcome-driven conversations that connect customer priorities to Azure solutions, SHI services, Microsoft programs, and measurable business value.
    Success in this role is measured by Azure customer retention, Azure Consumed Revenue (ACR) and CSP growth, adoption of Azure services and programs, customer engagement quality, QBR execution, roadmap creation, and the ability to consistently convert customer needs into actionable cloud outcomes.
    Role Description
    • Own the end-to-end Azure customer experience for an assigned portfolio of CSP customers, serving as a trusted advisor throughout the cloud lifecycle.
    • Segment and prioritize customer engagement based on account tier, Azure spend, growth potential, risk level, and strategic importance.
    • Develop a deep understanding of customer business objectives, Azure environments, technology roadmaps, operational challenges, and third-party vendor relationships.
    • Lead recurring customer engagement activities, including Quarterly Business Reviews (QBRs), monthly touchpoints, customer updates, support case reviews, roadmap discussions, and strategic planning sessions.
    • Drive customer retention by proactively identifying risks, maintaining engagement cadence, reinforcing value realization, and coordinating mitigation plans with internal teams.
    • Identify and drive Azure growth opportunities through cloud optimization, modernization, migration, governance, security, FinOps, data, AI, and managed services initiatives.
    • Review customer trends related to support, technology adoption, and program utilization in alignment with the Microsoft Cloud Adoption Framework to identify service gaps and growth opportunities.
    • Facilitate customer-facing Success Plans and internal Growth Plans that translate account priorities into actionable objectives, ownership, timelines, and measurable outcomes.
    • Lead cloud strategy discussions focused on cost optimization, governance, security, risk management, operational efficiency, reliability, resilience, data and analytics, AI innovation, and organizational readiness.
    • Position relevant SHI and Microsoft programs, including workshops, assessments, services, funding opportunities, webinars, and consulting engagements, to align with customer goals.
    • Maintain strong operational discipline across account plans, Success Plans, Growth Plans, QBR/ABR tracking, pipeline management, customer touchpoints, opportunity follow-up, and customer success metrics.
    • Advocate for customers internally and help ensure seamless transitions between contracts, onboarding activities, service engagements, and partner relationships.
    Behaviors and Competencies
    • Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
    • Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
    • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
    • Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
    • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
    • Impact and Influence: Can persuade others to consider different perspectives.
    • Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
    • Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
    • Business Acumen: Can analyze financial and operational data to make informed decisions.
    • Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
    • Results Orientation: Can set personal goals and work towards them, achieving results consistently.
    • Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
    Skill Level Requirements
    • Strong digital fluency with Microsoft 365, Dynamics CRM, collaboration tools, reporting solutions, and business productivity platforms.
    • Ability to develop practical knowledge of cloud services, customer consumption models, partner programs, purchasing motions, and commercial constructs to support customer conversations.
    • Strong analytical skills with the ability to interpret usage trends, support activity, cost drivers, risk indicators, customer feedback, and business priorities to identify improvement opportunities.
    • Ability to develop and execute customer success plans, business reviews, account reviews, recurring communications, and roadmap initiatives.
    • Foundational technical aptitude and curiosity with the ability to understand core cloud solution areas and connect customer needs with appropriate subject matter experts, services, and next steps.
    • Opportunity identification and qualification skills, including uncovering business challenges, conducting discovery conversations, aligning needs to solutions, and advancing qualified opportunities.
    • Strong collaboration and relationship-building abilities with the capacity to work across sales, technical, services, operations, support, partner, and vendor teams.
    • High attention to detail and operational discipline in maintaining accurate pipeline, opportunity, account planning, customer success, and engagement records.
    • Excellent facilitation, presentation, and communication skills with the ability to align stakeholders, clarify business impact, prioritize actions, and drive measurable outcomes.
    • Customer-centric and outcome-driven mindset with the ability to translate business objectives into Azure priorities, cloud outcomes, and success metrics.
    • Ability to balance customer retention, risk mitigation, adoption, and growth while strengthening long-term Azure relationships.
    • Consultative advisory skills with the ability to lead discussions on Azure cost optimization, governance, security, operations, resilience, modernization, data, AI, and managed services.
    • Strong executive communication skills with the ability to engage technical, operational, financial, and executive stakeholders using business-focused messaging.
    • Proactive and action-oriented approach with the ability to identify risks, obstacles, and opportunities before they become escalations.
    • Financial and commercial awareness related to Azure consumption, CSP economics, Reserved Instances (RI), Savings Plans, FinOps principles, marketplace offerings, and services growth opportunities.
    • Adaptability and learning agility with the ability to stay current on Azure technologies, Microsoft programs, SHI solutions, internal tools, and evolving CSP processes.
    • Ability to guide customers through all phases of the cloud journey, including onboarding, adoption, optimization, modernization, roadmap planning, and long-term cloud maturity.
    Other Requirements
    • Bachelor's degree or equivalent relevant work experience required.
    • Ability to travel to SHI, Microsoft, partner, and customer events as needed.
    • Minimum of 2 years of experience in sales, customer success, account management, cloud services, technology consulting, or a related advisory role.
    • Minimum of 1 year of experience selling, supporting, managing, or advising on Microsoft technologies or cloud services.
    • Azure, Microsoft, FinOps, or customer success certifications are preferred and may be expected as part of ongoing professional development.
    • Ability to earn and maintain relevant Microsoft certifications, partner badges, and internal enablement requirements.
    Preferred
    • Experience supporting Azure CSP environments, cloud optimization initiatives, customer engagement programs, or services-led growth strategies.

    The estimated annual pay range for this position is $75,000 - $250,000 which includes a base salary plus commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
    Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
    SHI International logo

    About SHI International

    Sourced by ZipRecruiter

    SHI International, located in Somerset, NJ, US, is a global provider of technology products and services. Operating in the Information Technology and Services industry, SHI offers comprehensive IT solutions ranging from software and hardware procurement, deployment planning, cloud-based services, IT asset management, and more to a diverse client base. Founded in 1989 by Thai Lee, the company has grown exponentially, amassing a deep pool of expertise and earning recognition as one of North America's top 15 largest IT solutions providers. Driven by a mission to help customers select, deploy, and manage technologies that drive productivity, profitability, and innovation, SHI cherishes its reputation as a cost-effective, customer-centric technology partner.

    Industry

    It services

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Somerset, NJ, US

    Year founded

    1989

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