As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ... services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and ...
32 Servicetitan Customer Service Jobs Hiring Near You
As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ... services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and ...
Sr. Pro Product Specialist, Convex
Glendale, CA · On-site +1
... services are the most/least valuable to their businesses. * Build and present business reviews and ... Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term ...
Sr. Pro Product Specialist, Convex
Glendale, CA · On-site +1
... services are the most/least valuable to their businesses. * Build and present business reviews and ... Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term ...
ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for ...
ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for ...
Staff Product Manager, Marketing Pro
Glendale, CA · On-site +1
$163K/yr
Marketing Pro helps ServiceTitan customers leverage their operational data for automated and one ... Experience in home services, field services, or SMB SaaS is a plus but not required. Be Human With ...
Staff Product Manager, Marketing Pro
Glendale, CA · On-site +1
$163K/yr
Marketing Pro helps ServiceTitan customers leverage their operational data for automated and one ... Experience in home services, field services, or SMB SaaS is a plus but not required. Be Human With ...
ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for ...
ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for ...
Account Executive
Glendale, CA · On-site
... customers who have had the opportunity to leverage ServiceTitan. You will be part of a purpose ... Generate and maintain expert knowledge of the ST Product, the home services industry, competition ...
Account Executive
Glendale, CA · On-site
... customers who have had the opportunity to leverage ServiceTitan. You will be part of a purpose ... Generate and maintain expert knowledge of the ST Product, the home services industry, competition ...
Account Executive
Glendale, CA · On-site +1
... customers who have had the opportunity to leverage ServiceTitan. You will be part of a purpose ... Generate and maintain expert knowledge of the ST Product, the home services industry, competition ...
Account Executive
Glendale, CA · On-site +1
... customers who have had the opportunity to leverage ServiceTitan. You will be part of a purpose ... Generate and maintain expert knowledge of the ST Product, the home services industry, competition ...
Senior Manager, Data Strategy
Glendale, CA · On-site +1
... customer insights across the ServiceTitan portfolio of products. * Establish a well-coordinated ... Strong understanding of integration methods, APIs and services using REST. * Demonstrated ability ...
Senior Manager, Data Strategy
Glendale, CA · On-site +1
... customer insights across the ServiceTitan portfolio of products. * Establish a well-coordinated ... Strong understanding of integration methods, APIs and services using REST. * Demonstrated ability ...
Principal Software Engineer
Denver, CO · On-site
$139K - $186K/yr
ServiceTitan.com. Perks & Benefits 1. Work/Life Balance: flexible work schedule, flexible PTO 2. ... Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and ...
Principal Software Engineer
Denver, CO · On-site
$139K - $186K/yr
ServiceTitan.com. Perks & Benefits 1. Work/Life Balance: flexible work schedule, flexible PTO 2. ... Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and ...
As a Enterprise Customer Sales, Account Executive, you will be responsible for managing the entire ... of ServiceTitan's core platform, Pro Products, and ancillary services * Build honest relationships ...
As a Enterprise Customer Sales, Account Executive, you will be responsible for managing the entire ... of ServiceTitan's core platform, Pro Products, and ancillary services * Build honest relationships ...
... customer insights across the ServiceTitan portfolio of products. * Establish a well-coordinated ... Strong understanding of integration methods, APIs and services using REST. * Demonstrated ability ...
... customer insights across the ServiceTitan portfolio of products. * Establish a well-coordinated ... Strong understanding of integration methods, APIs and services using REST. * Demonstrated ability ...
... ServiceTitan, you'll work closely with members of the Product, Service Design/UX, CX, and ... Understand VOC/customer needs in building features, including participating in research and ...
... ServiceTitan, you'll work closely with members of the Product, Service Design/UX, CX, and ... Understand VOC/customer needs in building features, including participating in research and ...
Principal Software Engineer
Denver, CO · On-site +1
$139K - $186K/yr
ServiceTitan.com. Perks & Benefits 1. Work/Life Balance: flexible work schedule, flexible PTO 2. ... Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and ...
Principal Software Engineer
Denver, CO · On-site +1
$139K - $186K/yr
ServiceTitan.com. Perks & Benefits 1. Work/Life Balance: flexible work schedule, flexible PTO 2. ... Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and ...
Senior Director, Product Management - Accounting
Glendale, CA · On-site +1
$246K - $258K/yr
... service businesses. We are passionate about bringing innovative and delightful solutions to ... We strive for real impact to improve the lives of our customers. ServiceTitan is seeking a Senior ...
Senior Director, Product Management - Accounting
Glendale, CA · On-site +1
$246K - $258K/yr
... service businesses. We are passionate about bringing innovative and delightful solutions to ... We strive for real impact to improve the lives of our customers. ServiceTitan is seeking a Senior ...
Senior Events Specialist
Glendale, CA · On-site +1
ServiceTitan is an all-in-one software platform that helps home services companies streamline and ... The ideal candidate will be an organized, customer-focused, and proactive professional with proven ...
Senior Events Specialist
Glendale, CA · On-site +1
ServiceTitan is an all-in-one software platform that helps home services companies streamline and ... The ideal candidate will be an organized, customer-focused, and proactive professional with proven ...
You will connect complex data architecture, customer workflows, AI capabilities, and measurable ... services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and ...
You will connect complex data architecture, customer workflows, AI capabilities, and measurable ... services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and ...
This is a unique opportunity to blend your passion for customer service with your knowledge of ... Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing ...
This is a unique opportunity to blend your passion for customer service with your knowledge of ... Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing ...
UX Writer
Los Angeles, CA · On-site +1
... ServiceTitan, you'll work closely with members of the Product, Service Design/UX, CX, and ... Understand VOC/customer needs in building features, including participating in research and ...
UX Writer
Los Angeles, CA · On-site +1
... ServiceTitan, you'll work closely with members of the Product, Service Design/UX, CX, and ... Understand VOC/customer needs in building features, including participating in research and ...
... ServiceTitan every day, and our customers' customers: the homeowners and consumers who book, schedule, and experience service through the businesses we power. On Field, you'll partner with and be ...
... ServiceTitan every day, and our customers' customers: the homeowners and consumers who book, schedule, and experience service through the businesses we power. On Field, you'll partner with and be ...
Commercial Counsel
Glendale, CA · On-site +1
What you'll do: • Draft and negotiate complex SaaS sales agreements with our largest customers ... services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and ...
Commercial Counsel
Glendale, CA · On-site +1
What you'll do: • Draft and negotiate complex SaaS sales agreements with our largest customers ... services, financial planning tools, and more. At ServiceTitan, we celebrate individuality and ...
ServiceTitan Jobs Information
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Job description
Ready to be a Titan?
As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ServiceTitan's largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You'll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.
The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.
Responsibilities:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations.This role is also eligible for a variable commission plan.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
As a Customer Success Manager, Strategic Accounts, you'll manage the long-term success of ServiceTitan's largest customers, our strategic accounts (franchise systems and select multi-location enterprise customers). You'll create partnerships with management contacts in strategic accounts and collaborate on projects and initiatives to drive ongoing success, product adoption, and evangelism with franchise owners and end users.
The ideal candidate will be able to quickly learn new software, proactively manage accounts to meet internal and external goals, turn customers into partners, and be comfortable wearing many hats to meet changing customer and project needs.
Responsibilities:
- Develop strong working relationships with corporate contacts in strategic accounts.
- Coach and train on product best practices and workflows to corporate staff, franchise owners, and end users.
- Collaborate with customers and product managers to manage product enhancement requests.
- Act as a subject matter expert on custom product features for strategic accounts.
- Manage initiatives to increase product adoption, customer satisfaction and evangelism.
- Analyze user engagement data and identify actionable insight - KPIs will be reported on regularly.
- Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.
- Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.
- Act as an escalation point on customer support tickets.
- Update account and contact records for strategic accounts to ensure accurate reporting.
- Identify areas for improvement in the customer experience, both in our product and processes.
- Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.
- 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
- Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
- Exceptional account management skills & project management skills with strict attention to detail.
- Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.
- A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.
- Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.
- Team player with strong communication and organizational skills, and an ability to "roll with the punches".
- < 15% travel nationwide.
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $111,800 USD - $167,600 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $104,500 USD - $156,700 USD Applicable for: All other US locations.This role is also eligible for a variable commission plan.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
About ServiceTitan
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Glendale, CA, US
Year founded
2007