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43 Scaleops Jobs Hiring Near You

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital ...

Scaleops

Sales Enablement

New York, NY · On-site

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and ...

ScaleOps

Product Marketing Manager - US

New York, NY · On-site

$168K/yr

Description ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free software engineers from manual resource management so they can focus on innovation, not ...

ScaleOps

Account Manager - US

New York, NY · On-site +1

Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital ...

Scaleops

Channel Partners Director, US

New York, NY · Remote

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and ...

ScaleOps

Product Manager- US

New York, NY · On-site +1

Description About ScaleOps ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by ...

ScaleOps

Senior Field Marketing Manager

New York, NY · On-site +1

Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital ...

Scaleops

Account Executive - USA

New York, NY · Remote

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and ...

ScaleOps

Talent Acquisition Partner - USA

New York, NY · On-site +1

Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital ...

Scaleops

Director - Revenue Operations

New York, NY · Remote

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and ...

ScaleOps

Account Executive - USA

New York, NY · On-site +1

Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital ...

Scaleops

Sales Director - USA

New York, NY · Remote

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructure. Backed by venture capital and software ...

ScaleOps

Director - Revenue Operations

New York, NY · On-site +1

Description ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital ...

Scaleops

Product Marketing Manager - US

New York, NY · On-site

$168K/yr

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free software engineers from manual resource management so they can focus on innovation, not infrastructure. As ...

ScaleOps

Talent Acquisition Lead - USA

New York, NY · On-site +1

Description ScaleOps, the leader in real-time automated cloud resource management, is redefining how DevOps teams manage cloud-native infrastructure. Backed by over $80M from leading venture capital ...

Scaleops

Talent Acquisition Lead - USA

New York, NY · Remote

ScaleOps, the leader in real-time automated cloud resource management, is redefining how DevOps teams manage cloud-native infrastructure. Backed by over $80M from leading venture capital firms and ...

Scaleops

Senior Marketing Operations - US

New York, NY · Remote

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free software engineers from manual resource management so they can focus on innovation, not infrastructure. As ...

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What are the most popular job types at Scaleops?
Infographic showing various job openings at Scaleops in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 9% Physical, and 91% Remote job distribution.

Technical Support Engineer- USA

ScaleOps

New York, NY • On-site, Remote

Full-time

Posted 6 hours ago

Job description

Description
ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps' platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.
The ScaleOps platform dynamically manages the application's resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.
With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.
About The Role
As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for monitoring, triaging, and resolving customer-reported incidents, ensuring problems are addressed within defined SLAs. You will collaborate closely with R&D, Customer Success, and Product to help improve the platform based on recurring customer issues.
What You Will Be Doing:
  • Serve as the primary point of contact for customer-reported technical problems related to installation, Helm configuration, permissions, and integrations.
  • Monitor internal customer issue alerts 24/7 and respond promptly.
  • Manage and own the ticketing system, ensuring timely updates and resolutions.
  • Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
  • Escalate issues to the appropriate teams with clear documentation, logs, and context.
  • Reproduce, investigate, and document bugs for R&D.
  • Maintain and expand the support knowledge base.
  • Identify and communicate recurring issues to drive product improvements.

Requirements
  • Strong, hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking).
  • Familiarity with cloud-native environments, including EKS, GKE, AKS, IAM, and cloud networking concepts.
  • Proven ability to work under pressure while maintaining clear and concise communication.
  • Detail-oriented and SLA-driven mindset.
  • Prior experience supporting technical platforms in production environments.

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