Rylo
Rylo

36 Rylo Jobs Hiring Near You

As a Senior Support Specialist at Rylo, you will be the first point of contact for users, providing hands-on technical support while ensuring an exceptional and accessible experience for the Deaf and ...

Head of Brand Marketing

Manhattan, NY · On-site

$220K - $350K/yr

We're building Rylo into a household name for the Deaf and hard of hearing community, an outlaw brand with a real mission behind it, and we're looking for the person who can own that vision and make ...

Lifecycle Marketing Lead

Manhattan, NY · On-site +1

$150K - $300K/yr

Description Rylo is hiring a Lifecycle Marketing Lead to own how we engage, activate, retain, and grow our customer relationships over time. This role exists to turn customer intent into meaningful ...

About the role Rylo is hiring a Talent Acquisition Specialist in NYC to help build the teams leading our next growth stage. You'll own end-to-end recruiting for GTM roles, partnering closely with ...

Head of Brand Marketing

Manhattan, NY · On-site +1

$220K - $350K/yr

We're building Rylo into a household name for the Deaf and hard of hearing community, an outlaw brand with a real mission behind it, and we're looking for the person who can own that vision and make ...

Senior Support Specialist

Manhattan, NY · On-site +1

$65K - $85K/yr

Description As a Senior Support Specialist at Rylo, you will be the first point of contact for users, providing hands-on technical support while ensuring an exceptional and accessible experience for ...

Lifecycle Marketing Lead

Manhattan, NY · On-site

$150K - $300K/yr

Rylo is hiring a Lifecycle Marketing Lead to own how we engage, activate, retain, and grow our customer relationships over time. This role exists to turn customer intent into meaningful, measurable ...

Head of Finance

Manhattan, NY · On-site

$160K - $200K/yr

About the role Rylo is hiring a Head of Finance to own the financial foundation that helps the company make sharper decisions, operate with discipline, and scale with confidence. This role is for a ...

Rylo Inc. is a company that develops a powerful camera designed to capture smooth, beautiful video. In this role, you will work on core algorithms to improve photography and cinematography ...

Rylo Inc. is a company that develops a powerful camera for capturing smooth and beautiful videos. They are seeking an Android Engineer to work closely with product and design teams, prototype new ...

Head of Finance

Manhattan, NY · On-site +1

$160K - $200K/yr

Description About the role Rylo is hiring a Head of Finance to own the financial foundation that helps the company make sharper decisions, operate with discipline, and scale with confidence. This ...

Growth Engineer, CTO Office

Manhattan, NY · On-site

$220K - $250K/yr

As a Growth Engineer, you'll build and own Rylo's marketing data and attribution systems, ensuring that all acquisition and lifecycle efforts are accurately measured and optimized. This role sits at ...

Growth Engineer, CTO Office

Manhattan, NY · On-site +1

$220K - $250K/yr

Description As a Growth Engineer, you'll build and own Rylo's marketing data and attribution systems, ensuring that all acquisition and lifecycle efforts are accurately measured and optimized. This ...

Company Description Rylo is building the future of cameras. We've made the world's most stable 360 camera and need your help to build more ground breaking video technology. * Design, implement and ...

Company Description Rylo is building the future of cameras. We've made the world's most stable 360 camera and need your help to build more ground breaking video technology. * Design, implement and ...

Rylo is building the future of communication with AI-powered tools that empower deaf and hard-of-hearing people to communicate. Founded in 2021, the company is headquartered in New York, USA, with a ...

Showing results 21-36

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Infographic showing various job openings at Rylo in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 11% Physical, and 89% Remote job distribution.

Senior Support Specialist

Manhattan, NY • On-site

Rylo
11 - 50 employees

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago


Job description

As a Senior Support Specialist at Rylo, you will be the first point of contact for users, providing hands-on technical support while ensuring an exceptional and accessible experience for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you’ll troubleshoot user issues, communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience.

On a day-to-day, you will:

  • Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care.
  • Investigate and troubleshoot product issues using internal tools, customer data, and product knowledge, resolving issues when possible and escalating when needed.
  • Educate users on how to best utilize Rylo’s services, empowering them to communicate seamlessly.
  • Track and document customer interactions to identify common challenges and areas for improvement.
  • Work closely with the Product and Engineering teams to escalate complex technical issues, help identify and document bugs, provide clear context.

Requirements:
  • 3+ years of hands-on customer support experience in a consumer-facing technology company - a must.
  • Experience troubleshooting technical product issues, investigating root causes, and working cross-functionally with Product and Engineering teams.
  • Fluency in English both written and spoken.
  • Strong written communication skills, with an ability to explain technical concepts clearly and concisely.
  • Experience with modern customer support platforms, with hands-on Intercom experience strongly preferred.
  • Familiarity with tools such as Mixpanel, Linear, Monday.com, or Asana is a plus.
  • A problem-solving mindset with the ability to multi-task. 
  • Availability to work a fixed support shift from 12:00 PM to 9:00 PM US Eastern Time (ET).
  • Compensation: $65,000–$85,000 per year, depending on experience and qualifications.

Bonus but not a must:

  • Experience working with the Deaf and Hard of Hearing community.
  • Experience in building automation flows.

Benefits:

???? Work on a fulfilling, life-changing product (literally)

????️ Join as a key player at an early stage and receive generous options

???? Unlimited time off and sick days

????‍♂️ Annual company get-together

???? Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits

???? 401(k) plan with company match

About us:

Rylo is the communication engine for people who are Deaf or hard of hearing. Communication belongs to everyone, and we strongly believe that no moment should go missing.

We work alongside the community. We know the barriers, and we're here to tear them down. Our tools are built for individuals and the businesses that serve them.

Rylo is backed by investors who believe in the work we do: General Catalyst, Canaan, Comcast, Vertex, Precursor, Contour, Cardumen, Techstars, and more.