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HS GED/Diploma Minimum of one year of customer service experience, including restaurant or retail Bilingual in English/Spanish preferred but not required Company Description RPC Staffing was founded ...

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Company Description RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Business; HUB Certified staffing ...

The HSE Compliance Manager manages the company's processes and systems that ensure compliance with regulatory requirements and company standards and policies. The position reports to the Director of ...

Oversees DOT training and compliance in scheduling and related functions for designated District. Essential duties include the following: * Champions the company's H.S.E.&T program in all aspects of ...

Performs advanced hydraulic fracturing operations and related functions for designated District. Assists in various aspects of hydraulic fracturing (stimulation) operation, including pre-job ...

Responsible for the rigging up and coordinating the pipe yard area safely and efficiently. Reports directly to the Lead Tubular Specialist and is responsible for the maintenance of the pipe yard ...

Facilitates compliance, enforcement and implementation of the Company's health, safety and environmental management system (HSEMS) and related programs at the well-site. Actively contributes as an ...

Responsible for successfully handling pipe through physical means. Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.

Supervises all shop employees in the day to day location operations. Reports directly to the Dispatcher/Assistant District Manager and is charged with assisting in the successful management of the ...

Responsible for the rigging up and coordinating the pipe yard area safely and efficiently.Reports directly to the Lead Tubular Specialist and is responsible for the maintenance of the pipe yard ...

Performs advanced mechanical functions for designated District under minimal supervision. Essential duties include the following: * Champions the company's H.S.E.&T program in all aspects of work ...

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    Customer Service Representative

    Customer Service Representative

    RPC Company

    Irving, TX • On-site

    $18.50/hr

    Full-time

    This job post has expired 2 days ago. Applications are no longer accepted.


    Job description

    Customer Service Specialist

    Irving, TX 75061

    $18.50/hr

    9AM - 6PM M-F

    Summary/Objective

    The Customer Service Specialist will provide basic customer service functions.

    Essential functions

    • Greet customers warmly and ascertain problem or reason for calling.

    • Maintain a positive and professional attitude towards customers.

    • Resolve customers’ requests via phone and email.

    • Assist with placement of parts orders, RMA’s, and open items.

    • Take payment information and other pertinent information such as addresses,

    • emails and phone numbers.

    • Utilize computer technology to handle high call volumes.

    • Work with all pertinent departments to assist on any customer request.

    • Convey a general understanding of small part and freight shipping methods.

    • Provide feedback to the Customer Support Manager on efficiency of the

    • customer service process and make any recommendations to improve the process

    • that may be needed.

    POSITION REQUIREMENTS

    Competencies

    • Computer proficiency and efficiency with programs including, Microsoft

    • Office Suite, CRM, and other online applications as necessary and ability to

    • retrieve information from the internet.

    • Ability to work productively with minimal supervision.

    • Ability to manage the workload and prioritize tasks.

    • Ability to meet deadlines and be flexible.

    • Ability to organize files, records, information, and tasks for best results.

    • Ability to handle multiple projects and duties with tight deadlines.

    • Strong customer service skills and experience.

    • Clear and professional verbal and email communications with customers,

    • vendors, and fellow employees.

    • Possess a pleasant and positive personality.

    • Assertive and comfortable talking with customers and suppliers while

    • resolving problems.

    • Ability to stay calm under pressure.

    • Ability to identify problems and think creatively to find a solution.

    • Ability to make well-reasoned and timely decisions.

    • Ability to handle confidential information in a discreet, professional

    • manner.

    • Ability to focus on the task at hand and ensure the highest degree of

    • accuracy and completeness in the work.

    Required education and experience:

    HS GED/Diploma

    Minimum of one year of customer service experience, including restaurant or retail

    Bilingual in English/Spanish preferred but not required

    Company Description

    RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.
    We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.