26 Rokt Customer Service Jobs Hiring Near You

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for an Account Executive

Target total compensation ranges from $167,000 - $307,000, including a fixed annual salary of $105,000 - $150,000, an employee equity plan grant, a variable target, and world-class benefits.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the role:

Rokt is a unique performance marketing channel helping advertisers diversify spend away from legacy platforms—without compromising on performance. We are still a small share of the overall digital performance ecosystem, which means our highest-leverage opportunity is to make working with Rokt effortless and undeniably valuable. You'll drive revenue by securing strategic partnerships with premium advertisers and helping them unlock new monetization value from their most engaged audiences. You'll need to understand the digital advertising ecosystem, navigate multi-stakeholder media organizations, and position Rokt as a strategic growth partner.

You'll own the full sales cycle from prospecting to close, working closely with Product, Engineering, and Customer Success to bring tailored ad solutions to market. You'll develop deep expertise in your vertical, becoming a trusted advisor who can speak credibly to CROs, Head of Monetization, and technical decision-makers alike. Your ability to synthesize and represent publisher feedback will directly shape our product roadmap.

We're looking for someone deeply curious, who leads with conviction and thrives when things move fast and change often

What You'll Do

• Own a revenue target and the entire sales cycle, from outbound prospecting to complex enterprise closes
• Break into new publisher and advertiser accounts while expanding monetization footprint within existing Rokt Ads partners
• Develop and execute vertical-specific GTM strategies, identifying high-value inventory and audience monetization opportunities for Rokt
• Become a trusted advisor to partners: understand their monetization goals deeply, craft tailored ad solutions, and co-innovate on the product roadmap
• Lead with clear recommendations based on industry and market expertise; don't present menus, present solutions
• Prioritize lighthouse partnerships that can serve as category-defining references in key verticals
• Collaborate cross-functionally with Product, Engineering, Marketing, and Applied AI teams to bring new ad products to market
• Develop sales collateral, proposals, and presentations that position Rokt's differentiated value for publishers and demand partners
• Continuously refine sales tactics and share best practices. We win as a team.

About you:

• 4+ years of experience in sales, account management, performance marketing, or consultative commercial roles (experience with performance advertisers, agencies, or adtech/martech strongly preferred).
• Proven ability to drive commercial expansion within an existing portfolio (e.g., growing budgets, renewing and expanding scope, multi-threading senior stakeholder relationships).
• Strong performance marketing fluency: ability to discuss and problem-solve against ROAS/CPA, incrementality/attribution concepts, measurement design, and channel comparability with sophisticated teams.
• Excellent executive communication and presence: able to run high-stakes meetings, influence without authority, and create clarity across complex stakeholder groups.
• Builder mindset and operational discipline: you proactively remove friction, create scalable playbooks, and thrive in a fast-changing environment where priorities shift based on customer and business needs.
• Willingness to be in the NYC office at least 4 days per week and to travel 20-30% of the time.

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project

• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.