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Front Desk Supervisor | Palihotel Westwood Village

We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain trusty service for our guests and a positive environment for our team.

Palihotel Westwood Village is a 55-room boutique hotel nestled in Westwood Village, one of the most recognized university towns in the country. The hotel embodies a mix of mid-century modern with Parisian eclecticism, all set in a delightful historic building that was once home to Westwood Village's first ever hotel from 1939.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Westwood Village.

The Task At Hand:

• Assisting with the management of all operational functions of the hotel to ensure a smooth operation and a great guest experience.
• Creating a warm, friendly, and inviting atmosphere that turns first-time hotel guests into regulars.
• Holding regularly scheduled meetings with team members to keep all departments updated on SOPs, new happenings, and other essential details
• Ensuring full compliance of hotel operating controls, SOP's, policies, procedures, and service standards.
• Assisting with all key property issues including customer service
• Taking the lead on guest complaints and overseeing service recovery procedures.
• Ensuring all decisions are made in the best interest of the hotels and management.
• Liaising with hotel manager in developing and implementing improvement actions and carry out cost savings.
• Assisting with the procurement of operating supplies and equipment.
• Managing third-party vendor relationships for essential equipment and services.
• Leading the charge with training key team members.
• Coordinating with team members to seamlessly execute special activities and daily functions.
• Arranging the weekly team member schedule.
• Supervising all on-property team members while on shift.
• Becoming a friendly face for hotel guests and team members alike, ensuring colleagues remain accountable for their responsibilities while taking ownership over guest issues and recovery.
• Leading team members in a positive, effective, and upbeat manner
• Responding promptly to audits to ensure continual improvement is achieved.

What We're Looking For:

• Has a strong working knowledge of and passion for hospitality.
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
• Must be completely flexible with scheduling and be open to varied schedules every week based on hotel occupancies.
• Displays a strong hands-on approach.
• Thinks critically and objectively.
• Guest service oriented
• Strong knowledge of cleaning products
• Perform any other reasonable duties as required by management.
• Must be able to work a flexible schedule and shifts including weekends & holidays.
• Requires mobility and prolonged standing, walking, bending and lifting up to 35 lbs. |Stand or walk a minimum of eight hours.
• Minimum two years experience in similar position, preferably a luxury hotel setting

What's In It For You:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.