Job Summary:
Rivet Industries is an American company that builds integrated task systems for industrial workforces and defense personnel. The IT Support Technician role is crucial for maintaining the internal technology environment, providing first-line support for system issues, and ensuring operational efficiency for the team.
Responsibilities:
• Work with the INFOSEC team to manage internal IT support requests — triaging, resolving, and escalating issues with speed and precision
• Image, configure, and deploy workstations and laptops for new and existing team members
• Troubleshoot internet and network connectivity issues including LAN/WAN, Wi-Fi, VPN, and DNS
• Manage user accounts, access provisioning, and password administration via Active Directory / Azure AD
• Configure and support internal endpoint tools
• Maintain accurate records and contribute to internal documentation and runbooks
• Track and manage IT asset inventory through the full hardware lifecycle
• Enforce IT security policies and best practices across the organization
• Identify recurring failure points and surface systemic fixes — not just one-off patches
Qualifications:
Required:
• 1+ years in a help desk, desktop support, or IT support role
• Hands-on experience with Windows 10/11 and macOS.
• Working knowledge of TCP/IP networking, DNS, DHCP, and Wi-Fi troubleshooting
• Experience with Microsoft 365 administration, and remote support tools
• High sense of ownership — you follow through, document clearly, and don't leave problems half-solved
• This position requires U.S. citizenship due to contract obligations; ability to obtain security clearance
Preferred:
• CompTIA A+ or Network+ certification preferred, or actively pursuing
Company:
Rivet Industries delivers front line hardware and software to the world's most important workers. Founded in 2024, the company is headquartered in Washington, USA, with a team of 51-200 employees. The company is currently Growth Stage.