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Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology and medical device safety and efficacy guidelines. With offices in Caguas, Puerto Rico and Boston, United States, we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada and South America.

• Direct supervision and coordination of assigned utilities operators, installers, and mechanics guaranteeing reliable, top quality service during the execution of the following activities that may include but are not limited to the operation of: steam units, potable and purified water systems, chilled water systems, compressed air systems.
• Monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules.
• Monitor employees' work levels and review work performance.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
• Requisition materials and supplies, such as tools, equipment, and replacement parts.
• Interpret specifications, blueprints, and job orders to construct templates and lay out reference points for workers.
• Conduct or arrange for workers training in safety, repair, and maintenance techniques, operational procedures, or equipment use.
• Ensure the recordkeeping of documentation of client’s utilities equipment operations parameters are met.
• Ensure that the utilities equipment have the necessary operating procedures according to the manufacturers operation manual and/or recommendations
• Provide technical support and advice to assure that operational activities are performed in compliance with corporate/government policies and regulations in a cost-effective way and within the timelines established by the customer.
• Exhibit a customer-oriented behavior, by clearly understanding customers’ needs and expectations, and anticipating possible barriers or obstacles that may impact the project(s) adversely and communicating these on a timely manner.
• Manage technical issues/problems appropriately and efficiently.
• Guarantee top quality of services provided to client by reviewing work performed, documentation submitted, get hold of client feedback and monitoring project status vs. client requirements.
• Issue Performance Review Report to employees under his/her supervision
• Create/develop customer relations and new business opportunities. Promote excellent relationship with Mentor clients, encouraging an open dialog and trustful communication between both parties demonstrating a professional conduct at all times and proudly represent MTG at all levels and places.
• Alerts management when problems are identified and make recommendations for improvements.
• Must be a team player committed to developing and working in a quality environment.
• Complies with MENTOR’s administrative requirements timely and consistently in areas such as: weekly reports, updating of CV’s, yearly updates of medical/training records, attendance to work, etc.
• Attend Project Leaders/Managers meeting, as part of job position strategic commitments, and follow-up on action items discussed.
• Bachelor’s degree in a Science or Engineering discipline; MBA, MS or ME preferred.
• At least eight (8) years of experience in plant utilities operations related fields within the regulated industry (Pharmaceutical, Biotechnology, Medical Device, Food and Beverage, and Healthcare) with thorough working knowledge of cGMPs.
• At least three (3) years of experience leading teams.
• Strong knowledge of CMMS systems and related systems/software.
• Strong knowledge of work management processes, labor estimating, resource balancing, etc.
• Good working knowledge of utilities/facilities equipment and O&M requirements.
• Strong understanding of proper OSHA safety practices and procedures.
• Good organization skills.
• Technical writing ability.
• Strong oral and written communications skills.
• Knowledge of the purchase order system and requisition procedures.
• Must be flexible and responsive to the needs of the business.
• Must have the ability to overcome obstacles and have the organizational skills necessary to complete assignments in a timely manner.
• Demonstrated ability to be proactive in problem solving and to lead the resolution of equipment problems.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.