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60 Repay Collection Jobs Hiring Near You

M&T Bank

Outreach Specialist II

Getzville, NY · On-site

$18.68 - $31.14/hr

... to consumer collection activity. * Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as ...

M&T Bank

Outreach Specialist II

Getzville, NY · On-site

$18.68 - $31.14/hr

... to consumer collection activity. * Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as ...

M&T Bank

Outreach Specialist II

Getzville, NY

$18.68 - $31.14/hr

... to consumer collection activity. * Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as ...

M&T Bank

Outreach Specialist II

Getzville, NY

$18.68 - $31.14/hr

... to consumer collection activity. * Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as ...

M&T Bank

Outreach Specialist II

Getzville, NY · On-site

$18.68 - $31.14/hr

... to consumer collection activity. * Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as ...

Webster Bank

Associate, Collections

Southington, CT · On-site

$20 - $23/hr

Ensure that collection efforts are entered into the servicing system of record in the form of clear ... to repay the Delinquency * In each QRPC, achieve one or more of the following outcomes:* Collect ...

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Mortgage Customer Outreach Specialist I

M&T Bank

Getzville, NY • On-site

$18.68 - $31.14/hr

Full-time

Re-posted 15 days ago

M&T Bank rating

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

79th of 174 rated banks

Job description

Overview:

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).

Primary Responsibilities:
  • Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Collect consumer financial information, assess consumer's ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
  • Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
  • Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
  • Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
  • Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.
Scope of Responsibilities:

Initiates direct contact with consumers.

Education and Experience Required:

A combined 2 years' higher education and/or relevant work experience.

Ability to communicate effectively and professionally over the phone.

Excellent communication and customer service skills.

Proficiency with word processing and spreadsheet software.

Education and Experience Preferred:

Associate's degree.

Collections experience.

Knowledge of M&T systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of America

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