WORK LOCATIONS: Candidate can select one of the following work locations:
- 8550 NW 33rd St., Suite 401, Doral, FL 33122
- 2601 Blair Stone Road, Tallahassee, FL 32399
- 400 W. Robinson St, Orlando, FL 32801
RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Company Description
Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540